Must re-enter license key every time I start the program.

Mike B's Avatar

Mike B

17 May, 2011 01:40 AM

My wife is using Moneydance (2010r3 build 757) on her mac (OS 10.6.7). I don't know which version of Java she has on it.

We recently purchased a license and entered it successfully, but every time we restart the program, we have to enter it. I saw that we should edit the write permissions for the .moneydance folder and I have follow the instructions for that, but was not able to find the .moneydance folder.

Any help with finding that folder other than going to Finder and searching for the folder?



  1. 1 Posted by Ben Spencer on 17 May, 2011 01:48 PM

    Ben Spencer's Avatar

    Hi Mike

    The .moneydance folder is a hidden folder. Please see the following instructions on fixing the permissions problem.

    Ben Spencer
    Moneydance Support

  2. 2 Posted by Mike Bubeck on 17 May, 2011 07:38 PM

    Mike Bubeck's Avatar

    Hi Ben,

    Yes, I am aware of the link your provided. We already tried that and were
    unable to locate the hidden .moneydance folder. Could you tell me more
    specifically where the folder is located? I can view hidden folders through
    the open or save dialog box by pression cmd + shft + . so if I know the
    possible locations of the hidden .moneydance folder, I may be able to locate
    it manually, since searching for it did not produce any results.

    On Tue, May 17, 2011 at 8:48 AM, Ben Spencer <
    [email blocked]> wrote:

  3. 3 Posted by Ben Spencer on 17 May, 2011 07:48 PM

    Ben Spencer's Avatar

    If it has been created it is in your user folder.

  4. 4 Posted by Mike Bubeck on 26 May, 2011 01:45 AM

    Mike Bubeck's Avatar

    It appears that the folder has not been created. I have reinstalled
    moneydance, hoping that it would create the folder when it reinstalled, but
    it did not. What else can I do?

    On Tue, May 17, 2011 at 2:53 PM, Ben Spencer <
    [email blocked]> wrote:

  5. 5 Posted by james f on 26 May, 2011 05:20 AM

    james f's Avatar

    Log into OS X under your wife's login credentials, whatever they may be.

    Go to Go -> Utilities -> Terminal

    In the terminal window type: sudo ls -i

    If you never used the super user account before, it will prompt you to create a password. Do so.

    Under sudo ls -i, you should see all the folders in your wife's user account. There should be a listing for .moneydance .

    To change permission type the following: chmod 770 .moneydance

  6. System closed this discussion on 31 Mar, 2015 03:38 PM.

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