Michael's Avatar


02 Aug, 2009 01:31 AM

I have selected to backup MD to an external hard drive - daily with keeping only 1 file - this was done several months ago. I was exploring my hard drive and noticed that no MD files are on the drive anywhere. I double checked my file path and everything is correct. I used to hear the drive spin when I exited the MD program, now I hear nothing when I close MD - that's one reason I went to look inside the external HD.

Can't figure this one out - using build 2008 r 4 641

  1. 1 Posted by Ben Spencer on 03 Aug, 2009 05:53 PM

    Ben Spencer's Avatar

    Hi Michael

    What operating system are you using? I know that with Windows the drive letter can change from time to time for external devices. This is sometimes not entirely predictable. If the drive letter changes the path that moneydance uses to store the backup file would no longer be valid and the backup would fail.

    If you change the backup to occur every time you save does it occur as expected?

    If you change the backup location to be on a local disk do the backups occur as expected?

    I am sorry for the trouble this is causing you.


    Ben Spencer

  2. 2 Posted by Dustin on 07 Aug, 2009 07:58 AM

    Dustin's Avatar

    See below...

  3. 3 Posted by Ben Spencer on 07 Aug, 2009 03:19 PM

    Ben Spencer's Avatar

    Hi Dustin

    I am afraid there is nothing shown below your comment "See below..." Would you mind posting again?


    Ben Spencer

  4. 4 Posted by Dustin on 07 Aug, 2009 03:23 PM

    Dustin's Avatar

    Mac OS X - 10.4.11

    > If you change the backup to occur every time you save does it occur
    > as expected?
    It was. I had it set up to keep one copy of a backup on an external
    drive via firewire.. I then realized that I never heard the hard
    drive spin like I used to when I exited the program. I checked the
    folder that it was suppose backup to and there wasn't any file.

    > If you change the backup location to be on a local disk do the
    > backups occur as expected?
    I did exactly that after I read this question. I went to preferences
    and set the backup to go to my home account on the local drive. I
    entered a new transaction and then navigated to the local drive and
    the folder I selected for the backup, the backup was in the folder.
    I then tried to change the backup to the external drive and I now no
    longer see the external drive when I'm in the preferences/backup tab
    screen. I tried restarting the program and computer and I still
    don't see my external drive as an option to save to.

  5. 5 Posted by Brian Adler on 22 Sep, 2009 08:57 PM

    Brian Adler's Avatar


    I am very sorry that this reply is coming to you so late. We have been very busy and this inquiry slipped through the cracks. It may be that your files are being backed up, and you're not finding them as they do not have a .MD extension. They end with .md-yyyy-mm-dd (if backedup every day)
    or possibly .md~ if backed up every time.

    Please let me know if this helps to locate then.


    Brian Adler

    Moneydance Support

  6. 6 Posted by Dustin on 22 Sep, 2009 09:03 PM

    Dustin's Avatar

    Thanks Brian. I am currently traveling so I can't address this topic
    at the moment. I'll be sure to contact should I need further support.


  7. Raimund Buchholz closed this discussion on 31 Jan, 2010 11:31 PM.

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