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MD forum problems

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dave

28 May, 2011 06:52 AM

I have saved off my original post and will repost it as a separate topic. I have found several issues with the forum software, as part of the conversation below shows.

I can't see the edit and delete buttons for my own posts, even when logged in.

If I hit the preview button, I get the preview popup, but then can't close it, so I have to navigate away from the page (losing all my typed comments for that post)

1. 1 Posted by dave on 28 May, 2011 06:53 AM

   

   And please, add an edit button to "own posts" so I can go back and fix the markup!! :)

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2. 2 Posted by -Kevin N. on 28 May, 2011 12:58 PM

   

   Hi dave,

   And please, add an edit button to "own posts" so I can go back and fix the markup!! :)

   When you're logged into the forum the 'Edit' option is offered.

   HTH -Kevin N.

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3. 3 Posted by dave on 28 May, 2011 02:30 PM

   

   Edit: forums are now working properly on Firefox, the issue is now Internet Explorer

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4. 4 Posted by -Kevin N. on 28 May, 2011 02:58 PM

   

   Hi dave,
   Same planet.
   Vista HB / Win XP SP3
   IE 8
   See attached screenshot. This is what you should see in the header of your posts when you're logged onto the forum.
   HTH -Kevin N.

   • Edit_Option.jpg 49.3 KB
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5. 5 Posted by dave on 28 May, 2011 11:46 PM

   

   Here's my view, and yes, I was logged into the forums:

   • MDForums.jpg 28.5 KB
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6. 6 Posted by dave on 29 May, 2011 12:51 AM

   

   It would appear that this problem is now IE9 specific. I have just upgraded Firefox to 4.01 and the site now appears normal - even the preview window works properly. IE9 version 9.0.8112.16421 still doesn't display the edit/split/remove items properly though.

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7. 7 Posted by -Kevin N. on 29 May, 2011 01:26 AM

   

   Hi dave,
   Does it help if you put http://help.infinitekind.com into Trusted sites list of IE 9?
   -Kevin N.

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8. 8 Posted by dave on 29 May, 2011 01:37 AM

   

   no, sorry Kevin, nice idea though. I added *.infinitekind.com to trusted sites and logged back in - still no options showing. I even tried setting the security to low for the zone, that didn't work either.

   I can use Firefox for the site, but anyone else with IE9 may have the same problem and not realize it. If they haven't ever seen the buttons, they might post a question like "And please, add an edit button to "own posts" so I can go back and fix the markup!! :)"

   grin

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9. 9 Posted by dave on 29 May, 2011 02:15 AM

   

   I have both monitors filled with little windows now, digging into this problem further, I'm comparing the files received by Firefox against those received by IE and I may have found the problem.
   These are the files downloaded (less the images):

     Firefox:-
     frontend-datauri.css    71,461 
     frontend.js            211,365 
     ga.js                   27,026 
     safari.css                 602 
   
      IE :-                              
     frontend-datauri.css   101,401 
     frontend.js            211,365 
     safari.css                 495
   

   The difference between the frontend-datauri.css is that firefox has a compressed version (all carriage returns and empty lines are suppressed). IE doesn't get ga.js at all, but the two copies of frontend.js are identical.

   The problem comes, of all places, in safari.css ! While the Firefox version doesn't have the following, the IE version contains this line right at the top of the file:

     .admin-functions ul.actions ul {
         margin-bottom: 0px;
     }
   

   The attached zip file contains the css files from both browsers, as well as the script that Firefox gets and IE doesn't

   • MDForum_files.zip 42.5 KB
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10. 10 Posted by dave on 29 May, 2011 07:04 AM

    

    Adding another item here, since this is also forum related:

    At the top of each thread are a couple of shortcuts, on this thread they are: Home → Problems → . These lead to different pages where "Problems" is the group that this post is in (http://help.infinitekind.com/discussions/problems), and "Home" is the root page for the site (http://help.infinitekind.com). The missing link is the top page for the forums (http://help.infinitekind.com/discussions) which most forum users would use to get from one group to another.

    Could this be included in the menu above, so avoiding having to go to the home page each time just to switch to another forum group?

    Dave

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11. 11 Posted by Angie Rauscher on 29 May, 2011 12:57 PM

    

    Dave,

    Thanks for gathering this information for us, it's really helpful for us to better understand the cause and solutions for this issue. I've contacted our support server admins and let them know about this issue, and here's hoping they'll be able ot implement a fix in relatively quickly.

    Thanks again for your work troubleshooting, and please let me know if I can be of further assistance,

    Angie Rauscher
    Moneydance Support

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12. 12 Posted by -Kevin N. on 31 May, 2011 01:05 AM

    

    Hi dave,

    The missing link is the top page for the forums (http://help.infinitekind.com/discussions) which most forum users would use to get from one group to another.

    Could this be included in the menu above, so avoiding having to go to the home page each time just to switch to another forum group?

    Look to the header at the very top of the forum page, the 'Public Discussions' link is up there. Unless of course IE 9 doesn't display that either.

    HTH -Kevin N.

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13. 13 Posted by dave on 31 May, 2011 06:52 AM

    

    Hi Kevin,

    Thanks for pointing that out - I've been clicking on "home" and then drilling back down again each time. The link you pointed out is visible in IE9, but it would be nice to have the link in the proper place in the "you are here" menu too, in line with other forums

    Dave

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14. 14 Posted by -Kevin N. on 21 Dec, 2011 01:44 AM

    

    MD Support Staff,
    According to the following article at The Windows Blog, Microsoft will begin automatic upgrades to MSIE 9 for Vista and Win 7 users.
    http://windowsteamblog.com/ie/b/ie/archive/2011/12/15/ie-to-start-a...

    The problems brought up in post # 1 by the OP dave still persists when using MSIE 9 on these forums. I would imagine that this automatic upgrade to MSIE 9 is only going to exacerbate the problem for many Tender users.
    Is there any update on the fix for these issues?
    -Kevin N.

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15. 15 Posted by Jessica Little on 21 Dec, 2011 06:10 PM

    

    Hi Kevin,

    Thanks for the bump. We'll get in touch with Tender (both on their forums and privately) to see if we can find out what's up. Hopefully the automatic updates will motivate them to fix the IE9 issues.

    Jessica Little
    Moneydance Support

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16. 16 Posted by -Kevin N. on 21 Dec, 2011 10:06 PM

    

    Hi Jessica,
    I too posted at Tender.
    Tender Support Staffer Amanda replied the following:
    Unfortunately I don't have any updates on the ticket. It looks like it is scheduled in our next round of big fixes.
    I just last night upgraded to MSIE 9. I don't really like it, compared to MSIE 8, it's kind of aweful. I have to now switch to Chrome when ever I'm posting to these forums.
    Oy vay!
    -Kevin N.

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17. 17 Posted by dave on 22 Dec, 2011 06:44 AM

    

    Just an update from my side - I'm now on Firefox 9.0.1 and everything appears to be working fine. IE 9.0.8112.16421 however, still has the problem.

    I can dump the scripts and re-compare them if that would help?

    Dave

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18. 18 Posted by Jessica Little on 22 Dec, 2011 01:25 PM

    

    Hi Dave,

    Since the problem is with our service provider, it might be better to offer debugging help to them. I would just be forwarding your information anyway. You can find the discussion about this issue on their website at: https://help.tenderapp.com/discussions/problems/3941-cant-leave-pre...

    Jessica Little
    Moneydance Support

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19. 19 Posted by dave on 29 Dec, 2011 07:07 AM

    

    Thanks Jessica, just posted over there and linked back here rather than repost the whole thing again - hope that's OK!

    Dave

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20. 20 Posted by -Kevin N. on 02 Jul, 2012 11:37 PM

    

    Hi All,

    Adding infinatekind.com to the 'Compatiblitiy View' list in MSIE 9 resolves the issues discussed in this thread.

    HTH -Kevin N.
    MSIE 9 Version 9.0.8.8112.16421
    Moneydance 2011r2+ (808)
    OS: Windows Vista 6.0 x86
    Java: 1.7.0_05 (Oracle Corporation)

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21. 21 Posted by Kit on 03 Jul, 2012 05:17 AM

    

    Different problem with forum.
    The dates indicating the last update to a particular folder are frequently wrong, often by months. So, for instance, the quicken folder might show no updates in a month, but there actually are current updates.

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22. 22 Posted by -Kevin N. on 03 Jul, 2012 11:38 AM

    

    Hi Kit,
    I noticed that same behavior. I can't say for certain when it started happening but I feel that it has been months.
    I never reported on it as I thought the anomaly was on my end. It's somewhat comforting to hear that others are also experiencing this issue.
    This anomaly however does not appear to be browser specific. I can recreate this issue on MSIE 8, MSIE 9 and the latest ilk of Google Chrome.
    -Kevin N.

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23. 23 Posted by kit on 03 Jul, 2012 02:45 PM

    

    Hi Kevin,
    I also thought I was the only one to notice this. True also in Safari. This has been going on since at least last year.

    Cheers,

    Kit

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24. 24 Posted by Jessica Little on 03 Jul, 2012 03:09 PM

    

    I've noticed this in the past as well, though I'm not seeing it right now on our forums. However, it is happening on the Tenderapp forums, interestingly enough. Are you all seeing it incorrect dates on the Moneydance forum right now, or remembering it from the past?

    Jessica Little
    Moneydance Support

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25. 25 Posted by -Kevin N. on 03 Jul, 2012 03:28 PM

    

    Hi Jessica,
    At this moment, it appears to be behaving pretty much as expected. However I'm not seeing any information with regards to the most recent post for the 'Bugs' forum. The area where it would normaly display is blank.
    It is absolutely an ongoing issue.
    At least the MSIE 9 rendering and Preview issues seem to be resolved.
    HTH -Kevin N.

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26. 26 Posted by kit on 04 Jul, 2012 03:16 AM

    

    Yes it's ongoing. Switching from Microsoft Money shows as last being updated Aug 27 2009, but there is a posting from Kevin yesterday.

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27. 27 Posted by Jessica Little on 04 Jul, 2012 10:54 AM

    

    Yup, I see it to today. I'll report it to Tenderapp.

    Jessica Little
    Moneydance Support

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28. 28 Posted by Noname on 04 Jul, 2012 01:22 PM

    

    Don't know if this is a related issue, but looking at the bottom of the page where Recent Discussions / Recent Articles box resides the Recent Discussions listings are often from many months ago. As an example, right now I have a discussion on Address Book vCards from 20 Nov 16:53 and Appropriate Forum from 17 Mar 12:32 showing up in the listing.

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29. System closed this discussion on 31 Mar, 2015 03:32 PM.