Corrupt file, missing application in apps folder

orloffk's Avatar

orloffk

04 Aug, 2009 12:20 PM

When i tried to open the program this morning, I got an error message that said the file was corrupt or missing. It isn't listed in my applications folder and the only way I can find it is by using Spotlight. Any suggestions would be appreciated. Thanks.

  1. 1 Posted by Ben Spencer on 12 Aug, 2009 04:23 PM

    Ben Spencer's Avatar

    Hello

    I am sorry I have not responded to your case sooner.

    I am not sure why you are experiencing this problem. Can you think of anything you might have been doing right before this error started appearing? Perhaps installing an update, or reorganising your files. Is it possible that you moved the moneydance program to a new location.

    Given that I am not certain as to the cause of this problem I recommend making a copy of your moneydance data file. Thats the file that ends with ".md" without the quotes. If you don't know where it is you can find it with spotlight search. And then reinstall the latest version of Moneydance form our website. Here is the link:

    http://moneydance.com/other

    After the reinstall you will need to register the software with your existing license key.

    I am sorry for the inconvenience.

    Sincerely

    Ben Spencer

  2. Raimund Buchholz closed this discussion on 31 Jan, 2010 12:27 PM.

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