Poor customer support

Rich B's Avatar

Rich B

10 Jun, 2011 02:58 PM

Anybody know what's going on with MD support? I'm a new MD user, and It's been almost two weeks over which I've posted twice here in "Questions" and emailed support directly twice trying to get some simple answers and ask about a possible bug in budgeting - I've gotten NO response from any of those - not even an acknowledgement of message received. Very frustrating.

Here: http://help.infinitekind.com/discussions/questions/2643-questions-r...
and here: http://help.infinitekind.com/discussions/questions/2631-understandi...

Thanks,
rich

  1. 1 Posted by kit on 11 Jun, 2011 05:29 AM

    kit's Avatar

    HI Rich,
    First off, I have no connection to MD, other than being a customer. I’m surprised that you are having problems getting answers as I’ve always had great response (even if it’s not the answer I want to hear) from tech support.
    Hopefully you’ll get your answers soon.

  2. 2 Posted by Angie Rauscher on 15 Jun, 2011 02:32 PM

    Angie Rauscher's Avatar

    Rich,

    I've responded to your question here, and I'll be working with our developer to try to figure out what exactly is happening here. I apologize for the delay in our response, I'll be personally following up on your question from here on out.

    Angie Rauscher
    Moneydance Support

  3. System closed this discussion on 31 Mar, 2015 03:37 PM.

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