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Moneydance does not quit properly on windows

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shriram.writely

Jun 28, 2016 @ 05:24 PM

Windows 8 -- I updated to Moneydance 2016 to alleviate chase.com issues. After that Moneydance occasionally refuses to quit. Ctrl+Q, File -> Quit, Alt+F4 -- nothing works. Task manager kills it. But using the task manager, the next time I open MD, the new transactions are downloaded but do not show. Reboot seems to fix this -but I do not want to reboot every time I want to quit Moneydance.

1. 1 Posted by Tom Freeman on Jun 28, 2016 @ 06:31 PM

   

   Open MD and try to close it, then send me your errlog.txt file? It should be located at:

   C:\Users\\(yourusername)\\.moneydance\errlog.txt

   Tom Freeman
   Infinite Kind Support

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2. 2 Posted by shriram.writely on Jul 01, 2016 @ 03:40 PM

   

   Here you go, Tom.

   Thanks for looking into this,

   Shriram

   • errlog.txt 226 KB
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3. Support Staff 3 Posted by Jenny on Jul 02, 2016 @ 10:02 AM

   

   Hi Shriram,

   Can you try upgrading to the latest preview release of Moneydance from here - http://infinitekind.com/preview
   and see if that fixes the issue that you're seeing? The latest preview version is 2015.8 build 1366.

   Jenny
   Infinite Kind Support

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4. 4 Posted by shriram.writely on Jul 03, 2016 @ 02:38 PM

   

   Hello JEnny,

   The problem went away when I removed the extensions (python interface,
   quotes downloader) and then reinstalled them. Might have been a problem
   with the extension version/compatibility as I recently updated the
   Moneydance version.

   You can close this issue,
   Shriram

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5. Ian O closed this discussion on Jul 03, 2016 @ 02:53 PM.