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Problem loading Moneydance

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Benjamin Gilson

Jul 16, 2016 @ 04:13 PM

My version is 2014, Version 1.6

It worked fine yesterday. Today I get the error message that there is a problem loading and that I should copntact Infinite Kind.

1. Support Staff 1 Posted by Ethan on Jul 16, 2016 @ 04:25 PM

   

   Hello,

   Can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

   Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

   or:

   Library/Application Support/Moneydance/errlog.txt

   If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:

   ~/Library

   This should pull up your local Library folder.

   If you're using Windows, it should be located at:

   C:/Users/(yourusername)/.moneydance/errlog.txt

   Ethan
   Moneydance Support

   • Edit

2. 2 Posted by Benjamin Gilson on Jul 19, 2016 @ 08:18 PM

   

   I can find (finally) the folder errlog.txt under Moneydance, but is pages
   of code, top line reads "Starting Moneydance 2015.7 (1359) at Tue Jul 19
   15.33:31 EDT 2016". I don't know how to transfer this to you. Is there a
   line I shlould look for and quote to you? Ben

   • Edit

3. 3 Posted by dwg on Jul 19, 2016 @ 10:25 PM

   

   If you using the forums via your internet browser, in the reply window you should see the attach file: "Browse" button at the bottom use this button to open a window that will allow you to navigate to the file and attach it to your response

   • Edit

4. Support Staff 4 Posted by Ethan on Jul 21, 2016 @ 12:21 PM

   

   To add to dwg's correct instructions, you should also be able to attach the file to an email reply to this message (if that's how you're reading this), and it should still post fine.

   Ethan
   Moneydance Support

   • Edit

5. 5 Posted by Benjamin Gilson on Jul 21, 2016 @ 04:35 PM

   

   Hopefully attached is errlog txt

   • errlog.txt 24.6 KB
   • Edit

6. 6 Posted by seelson on Jul 23, 2016 @ 05:26 PM

   

   I am having the same problem -- error message won't load. My OS is Windows 10 Pro. I found the error message and it automatically loaded into Notepad. When I try to attach it says it's blank. So, i'd try to just copy and paste the error message into this email below.

   Starting Moneydance 2015.7 (1358) at Sat Jul 23 09:02:18 PDT 2016
   Settings Folder: C:\Users\Steve\.moneydance
   OS: Windows 10 10.0 x86
   Java: 1.8.0_74 (Oracle Corporation)
   Is in sandbox: false; restricted file access: false
   Initializing Moneydance SSL
   Created new custom trust manager
   TRUSTMGR: initialized custom stream handler factory...
   initialised mono font: java.awt.Font[family=Dialog,name=Gill Sans,style=plain,size=12]
   initialised fonts:
   base=java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12];
   numeric=java.awt.Font[family=Dialog,name=Gill Sans,style=plain,size=12];
   register=java.awt.Font[family=SansSerif,name=SansSerif,style=plain,size=11];
   header=java.awt.Font[family=Dialog,name=Dialog,style=plain,size=14]
   multires images available: true
   initialised mono font: java.awt.Font[family=Dialog,name=Gill Sans,style=plain,size=12]
   opening last file: null
   loading dataset: C:\Users\Steve\.moneydance\Documents\Activity (1).moneydance
   book:Activity (1); uuid:fd1a8c63-47c5-42da-9b80-88878fe9a006
   trunk data loaded (0.0 seconds), checking for incremental updates
   Warning: no root account was found! Re-adding.
   opening txns log file for writing: tiksync/out/20160723160219_737.txn
   replacing root: null () with new root: Activity (1) (ccb50b06-0bf3-4941-90e2-95fa560d738e
   account updated:Activity (1); info:mod.acct:name=Activity (1)&old_id=4874748&obj_type=acct&currid=c54eba44-0b1b-4b4c-af13-199eaa010c36&id=ccb50b06-0bf3-4941-90e2-95fa560d738e&type=r&curr=-1&ts=1469289739737
   balances recalculated in 0.0 seconds
   balances recalculated in 0.0 seconds
   account updated:Activity (1); info:mod.acct:name=Activity (1)&old_id=4874748&obj_type=acct&currid=e0ba8e60-9526-4a52-a024-4a785491dac3&id=ccb50b06-0bf3-4941-90e2-95fa560d738e&type=r&curr=3729150&ts=1469289739809
   balances recalculated in 0.0 seconds
   updating txns list for account Activity (1)
   warning: there were multiple root accounts. Converting some to bank accounts!
   ---------------------
   root account: Activity (1) (subaccounts: 0; id: ccb50b06-0bf3-4941-90e2-95fa560d738e)
     info: curr: 7765379
   currid: e34ac0d7-51ca-47db-8502-bac078ed21d9
   id: ccb50b06-0bf3-4941-90e2-95fa560d738e
   name: Activity (1)
   obj_type: acct
   old_id: 4874748
   ts: 1469289739840
   type: r

   kept root: Activity (1)
   -========
   account updated:Activity (1); info:mod.acct:name=Activity (1)&old_id=4874748&obj_type=acct&currid=e34ac0d7-51ca-47db-8502-bac078ed21d9&id=ccb50b06-0bf3-4941-90e2-95fa560d738e&type=r&curr=7765379&ts=1469289739840
   account updated:Activity (1); info:mod.acct:ol_txns_list_id=5cae1168-108e-442c-a81e-187043157021&name=Activity (1)&old_id=4874748&obj_type=acct&currid=e34ac0d7-51ca-47db-8502-bac078ed21d9&id=ccb50b06-0bf3-4941-90e2-95fa560d738e&type=r&curr=7765379&ts=1469289739840
   account updated:Activity (1); info:mod.acct:ol_txns_list_id=5cae1168-108e-442c-a81e-187043157021&name=Activity (1)&old_id=4874748&obj_type=acct&currid=e34ac0d7-51ca-47db-8502-bac078ed21d9&id=ccb50b06-0bf3-4941-90e2-95fa560d738e&type=r&curr=7765379&ts=1469289739840
   set antialiasing to HRGB
   warning: there were multiple root accounts. Converting some to bank accounts!
   ---------------------
   root account: (subaccounts: 0; id: baecebb0-40d1-4dc0-bb23-e0e761f3aba9)
     info: id: baecebb0-40d1-4dc0-bb23-e0e761f3aba9
   internal.last_build_num: 1358
   obj_type: acct
   old_id: 1774390
   ts: 1469289740596
   type: r

   ---------------------
   root account: Activity (1) (subaccounts: 0; id: ccb50b06-0bf3-4941-90e2-95fa560d738e)
     info: curr: 7765379
   currid: e34ac0d7-51ca-47db-8502-bac078ed21d9
   id: ccb50b06-0bf3-4941-90e2-95fa560d738e
   name: Activity (1)
   obj_type: acct
   ol_txns_list_id: 5cae1168-108e-442c-a81e-187043157021
   old_id: 4874748
   ts: 1469289739840
   type: r

   account updated:; info:mod.acct:old_id=1774390&obj_type=acct&id=baecebb0-40d1-4dc0-bb23-e0e761f3aba9&type=b&internal.last_build_num=1358&ts=1469289740596
   account updated:; info:mod.acct:old_id=1774390&obj_type=acct&id=baecebb0-40d1-4dc0-bb23-e0e761f3aba9&type=b&internal.last_build_num=1358&ts=1469289740612
   kept root: Activity (1)
   -========
   account updated:; info:mod.acct:old_id=1774390&obj_type=acct&id=baecebb0-40d1-4dc0-bb23-e0e761f3aba9&type=b&internal.last_build_num=1358&ts=1469289740596
   invalid or null sync type ID; detecting best method...
   No default syncing method could be determined. Using null
   Opening account book: money 10 25 14 steve's checking
   saving automatic backup file: C:\Users\Steve\.moneydance\archive\backups\Activity (1).2016-07-23.moneydancearchive
   loading dataset: C:\Users\Steve\.moneydance\Documents\money 10 25 14 steve's checking.moneydance
   loading with 128 bit encryption key
   java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
   at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:121)
   at javax.crypto.CipherInputStream.read(CipherInputStream.java:192)
   at com.infinitekind.tiksync.SyncRecord.readSet(SyncRecord.java:189)
   at com.moneydance.apps.md.controller.AccountBookWrapper$LocalStorageWrapper.reload(AccountBookWrapper.java:498)
   at com.moneydance.apps.md.controller.AccountBookWrapper$LocalStorageWrapper.<init>(AccountBookWrapper.java:481)
   at com.moneydance.apps.md.controller.AccountBookWrapper.doInitialLoad(AccountBookWrapper.java:130)
   at com.moneydance.apps.md.controller.Main.setCurrentBook(Main.java:1218)
   at com.moneydance.apps.md.view.gui.MoneydanceGUI.openAccountBook(MoneydanceGUI.java:496)
   at com.moneydance.apps.md.view.gui.OpenFileAction$1.run(OpenFileAction.java:43)
   at java.lang.Thread.run(Unknown Source)
   Caused by: javax.crypto.BadPaddingException: Given final block not properly padded
   at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:966)
   at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:824)
   at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:436)
   at javax.crypto.Cipher.doFinal(Cipher.java:2048)
   at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:118)
   ... 9 more
   setting up popup window
   Opening account book: Activity (1)
   Was asked to re-open same account book: Activity (1)
    no-op'ing

   • Edit

7. 7 Posted by seelson on Jul 25, 2016 @ 02:07 PM

   

   I am pretty much lost without my basic Moneydance data file. It has several years of financial data. I cannot find the basic file. The Activity file noted above is just a download of a bank update, not the bigger base file. Will I need to reconstruct it? I loaded Java recently, does that have anything to do with being unable to open?

   Anyhow, any help you can give would be great. I'm loading the error file as you suggested to Benjamin. Probably the same as the copy & paste I did above, but just to make sure.

   thanks -- Steve

   • errlog.txt 5.03 KB
   • Edit

8. 8 Posted by seelson on Jul 26, 2016 @ 04:05 AM

   

   Helloooo. Is anybody there?

   • Edit

9. System closed this discussion on Oct 25, 2016 @ 04:10 AM.