Sync issues AGAIN
Right, I was syncing quite happily every day until I went away last week and have been using my iPhone to store transactions. On my return my iPhone quite happily connected to my wireless network but will it sync? No it will not. I have reloaded the app (after manually updating my main MD file) and MD flatly refuses to recognise the iPhone on the network yet it is there.
Suggestions please.
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1 Posted by rock.house on 05 Sep, 2011 09:44 AM
Console print
Starting Moneydance 2011 (791)
Settings Folder: C:\Users\Colin.moneydance
OS: Windows 7 6.1 x86
Java: 1.6.0_24 (Sun Microsystems Inc.)
netsync extension adding listener for services of type mdncsync.tcp.local.
netsync: scanning for existing services...
Main.init()
svc type added: rfb._tcp.local.
I have gone through all the sync advice twice now and still no joy.
2 Posted by Pvonk on 05 Sep, 2011 03:42 PM
It happens every now and then. What I do is shut down MD on my mac and iPad, then invoke them again. If it doesn't work, I do the same thing but invoke them in the opposite order. Then a sync happens.
3 Posted by rock.house on 05 Sep, 2011 03:52 PM
Hi Pvonk,
I tried this before I reinstalled the app on the iPhone. It is MD on my PC that cannot see the iPhone app.
Still need help MD Support
4 Posted by Jon Hoover on 05 Sep, 2011 09:35 PM
Hi,
We are aware that syncing for the Moneydance iphone/ipad app is not working well on some of our customer's network configurations. We apologize to those who have been affected by this. We have made it our top priority to redesign the syncing mechanism to address these issues.
The next release of the app will include a syncing mechanism that is immune to issues with local network and router configurations.
The new syncing mechanism will work in any network configuration and will not require both the desktop and device apps to be running at the same time. In addition, you will be able sync anywhere you have internet access.
We are excited to roll out this fall an app with bulletproof connectivity that maintains the same standards of security and reliability you've found in the desktop version of Moneydance.
We appreciate the patience that the Moneydance community who is affected by syncing issues has given us to figure out the best new implementation.
Sincerely,
Jon Hoover, Moneydance Support
5 Posted by allanjudywiebe on 24 Sep, 2011 05:17 PM
Any more information on this, either a separate bug fix or the new release which will include the fix? This is really getting ridiculous. Sometimes, the sync works flawlessly, other times (most often) I have to start and restart my app on the iphone and on the Mac over and over again, in various random orders, standing on one leg in my underwear in a cardboard box, in order for the sync to work. The whole purpose of the iphone app is to record expenses and have them sync to you main app. If this doesn't work, pull the app off the apps store or fix the problem immediately.
Anyone else want to weigh in?
6 Posted by rock.house on 24 Sep, 2011 05:40 PM
I've given up waiting - and I think they have just given up!
7 Posted by John Richmond on 24 Sep, 2011 06:54 PM
Yes I have the same problem. It worked for a short time and now no recognition. Maybe some day. Sad!
8 Posted by Stephen on 30 Sep, 2011 04:08 AM
Same issue here. At first it was a minor annoyance that I could work around...but now I'm really getting frustrated with how long this is taking. I've put a lot of time, money and transactions into Moneydance. I love the desktop app, but I waste so much time just trying to sync the damn app. I don't want to enter double transactions and have to remember which ones they are once it randomly syncs. I've been shopping around for new software, but I'm hoping they get it released SOON (as in, yesterday)
9 Posted by rock.house on 08 Oct, 2011 08:33 PM
Obviously this issue just isnt important to MD. I wont be repurchasing in the future.
10 Posted by Jon Hoover on 20 Oct, 2011 05:51 PM
Hi Everyone,
We have not forgotten this issue and are still working at it. Thanks everyone for the patience, we will notify this thread when the update is out.
Sincerely,
Jon Hoover, Moneydance Support
11 Posted by Angie Rauscher on 11 Jun, 2012 03:49 AM
On June 7 we submitted the iOS app to Apple to approval, so we'll definitely post on our blog, Twitter, and Facebook as soon as it's available. This update includes significant improvements to syncing, including Dropbox based syncing. We're not sure how long the approval queue is (Apple is a bit opaque about it) but we're hoping soon! We'll also post on this thread when the app is available.
Angie Rauscher
Moneydance Support
12 Posted by Angie Rauscher on 19 Jun, 2012 04:41 PM
Some bad news: Apple did not approve our latest update to the iPhone/iPad/iPod Moneydance app. This was due to the Dropbox authorisation page linking to an external signup form.
The good news: we've re-submitted the app using a newer version of the Dropbox SDK that resolves the issue while also making the Dropbox authorisation a bit easier. This submission also fixes a few small bugs that were discovered in the past week.
We're all very sorry for the additional delay in getting the app update. I expect it will be another 5 working days which is Apple's current advertised time to review app updates.
Angie Rauscher
Moneydance Support
13 Posted by Angie Rauscher on 27 Jun, 2012 07:33 PM
We're delighted to announce that version 1.5 of the Moneydance app, including Dropbox based syncing, is now available. You can find the full announcement on our blog, and Knowledge base articles, including a video tutorial here. You can get to the app directly here
If you have any questions, please post in our new category for questions about the app update. This will help us to more effectively address any questions related to the new version of the Moneydance iPhone app.
We hope you love this new app as much as we do, and thanks as always for using Moneydance.
Angie Rauscher
Moneydance Support
System closed this discussion on 31 Mar, 2015 03:36 PM.