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Windows Backup error (0x80070002) Moneydance file missing

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Peter S

29 Oct, 2011 01:50 PM

Hi there.

I have done Windows Backup twice a week apart to an external hard drive and at the end of the backup, on both occasions, I get a message saying 'backup was incomplete' with the following message:

"Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\Moneydance. Error:(The system cannot find the file specified. (0x80070002))"

I have looked for the file manually, turned on hidden folders, but I can't find 'Moneydance' in \systemprofile\

Using Windows 7 64bit and Moneydance v2011r2.

Can anyone help please?

Thanks and regards

Peter S

1. 1 Posted by Ben Spencer on 29 Oct, 2011 02:09 PM

   

   Hi Peter

   Moneydance does not put anything in C:\Windows\System32\config\systemprofile\ and never has.

   This sounds like a problem with your backup process. Can you reset the backup configuration files?

   Ben Spencer
   Moneydance Support

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2. 2 Posted by Peter S on 29 Oct, 2011 08:54 PM

   

   Hello Ben

   I should have Googled this first, sorry, this seems to be a Microsoft issue. As the eror mentioned only Moneydance I came here first!

   My Moneydance data and backup files are stored in 'custom library folders' under my user profile.

   Apparently these folders are not backed up in a Windows Backup?! :-/

   I have some choices to make to sort it but for anyone else experiencing this problem here is a link:

   http://support.microsoft.com/kb/979281/en-gb#appliesto

   Apologies again for disturbing you on this.

   Kind regards

   Peter S

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3. 3 Posted by Ben Spencer on 29 Oct, 2011 09:07 PM

   

   No problem thanks for the update.

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4. Ben Spencer closed this discussion on 29 Oct, 2011 09:07 PM.