Online Bill Payment Error / PNC Bank

jccorbi's Avatar

jccorbi

05 Sep, 2009 05:15 PM

I am able to download transactions from my bank with no problem. Since I began using Moneydance a couple of months ago, I have been able to make online bill payments but only after posting the transaction multiple times. For the past week, I have not been able to post any online bill payments with Moneydance. I receive the following errors:

There was an error communicating with your financial institution. The details of this error are below.
I'm sorry, an error occurred. The details of this error are below.
Error Description: java.lang.Exception: Server did not acknowledge payment message
followed by:
The error code reported by the server was: 2000

Any help appreciated

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  1. 181 Posted by rmcd1024 on 27 Feb, 2011 06:45 PM

    rmcd1024's Avatar

    The preview release appeared to correctly send a check from a PNC account on
    the first try. Great progress. I have several questions however.

    1. When I select Online|Online Bill Payment, the box shows the transaction
    and it says "processed". However, there is no indication of a check number.
    Quicken tells you the check number assigned by the bank. I had thought from
    an earlier exchange that plans were for Moneydance to also provide the check
    number? This would be a huge convenience.

    2. If I click "refresh" in the online bill payment outbox, the transaction
    vanishes from the box. I assume this is a bug? I'm not sure what causes the
    status indicators in the outbox mean, and I'm not sure what event eventually
    causes the transaction to vanish.

    Thanks!

    On Tue, Feb 22, 2011 at 9:25 AM, Jessica Little <
    [email blocked]> wrote:

  2. 182 Posted by lmatch on 02 Mar, 2011 12:28 AM

    lmatch's Avatar

    I have the same "Error Description: java.lang.Exception: Server did not acknowledge payment message" with U.S. Bank, running 2010 R3 (752)-- have not yet attempted the preview release to see if it fixes, but I too have noticed the above issues Robert mentions: "refresh" causes the online bill payment to disappear from the box (only to reappear again later!); and no check numbers assigned to online payments.

    So that stuff appears not to be related to the preview release, but to MD in general currently.

  3. 183 Posted by Jessica Little on 13 Mar, 2011 09:03 PM

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    Hi all,

    We've just released the first preview build of Moneydance 2011! You can download it from our website at: http://moneydance.com/preview/

    If you're willing, could you please download this and test out the bill payment feature? We believe we finally have this bug killed, but it would be good to get more confirmation.

    Regarding the check number issue: does the check number appear when you download transactions for that account from your bank?

    Jessica Little
    Moneydance Support

  4. 184 Posted by jccorbi on 14 Mar, 2011 03:06 AM

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    Confirming - no problems with PNC since 2011 was released. I've had it installed since it was available in beta.

    Joseph Corbi

    -----Original Message-----
    From: Jessica Little [mailto:[email blocked]]
    Sent: Sunday, March 13, 2011 4:04 PM
    To: [email blocked]
    Subject: Re: Online Bill Payment Error / PNC Bank [Problems]

  5. 185 Posted by rmcd1024 on 14 Mar, 2011 03:31 AM

    rmcd1024's Avatar

    Jessica,

    A couple of things.

    1. I installed the new version and downloaded transactions for 4
    accounts. With the first account, I clicked on the first new
    transaction and the window with "confirm" buttons popped up to the
    right. I like the idea of this window to the right. However, I kept
    clicking on "confirm" and nothing happened. The transaction category
    did not change, the highlighted transaction did not change, nothing. I
    single-clicked, double-clicked, nothing. One more account behaved
    similarly. On the third account, a single click on "confirm" changed
    the category and moved the cursor to the next entry. I assume this is
    what should have happened for all accounts. So it seems like it's
    buggy. The first two accounts were with PNC if that matters.

    2. I had an online payment (with PNC) that I had initiated from within
    MD. It has just cleared. The transaction was downloaded with a check
    number of 0 (on the check it was 5007).

    3. I initiated a new payment. This seemed to go fine. When I selected
    "online|online bill payment", I get the same dialog box as before
    (outbox and payees), and the new check was listed along with the
    previous check. Clicking refresh does nothing. I close this box and
    download new transactions. Nothing is downloaded, but afterwards when
    I select "online|online bill payment" and click refresh, the
    transactions vanish and the outbox is empty. The outbox remains empty
    if I exit and restart MD. I'm not sure what is suppposed to display in
    this box at various points. If the transaction is supposed to vanish
    after it's recorded with the institution, then perhaps you need the
    ability to show a history of online transactions?

    I guess one issue for me with the bill payment feature is that I'm not
    clear about the paradigm. The UI does not tell me exactly what is
    happening --- it doesn't distinguish between what's happening in MD
    and what's happening at the bank --- so I'm not sure what I'm supposed
    to see and what indicates a successful transaction. It is *critical*
    that MD clearly and obviously show me that a transaction was
    successfully recorded by the bank. If it vanishes from the outbox (and
    leaves a transaction in the register), I guess that's supposed to tell
    me it succeeded. But it just isn't clear.

    Thanks!

    Bob

  6. 186 Posted by mondan on 14 Mar, 2011 03:13 PM

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    Sent one payment, worked fine.

    Downloaded transactions, worked fine.

    Didn't try any other functions.

  7. 187 Posted by vinceemmer on 14 Mar, 2011 03:40 PM

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    ----- Original Message ----
    From: mondan <[email blocked]>
    To: "[email blocked]" <[email blocked]>
    Sent: Mon, March 14, 2011 9:14:36 AM
    Subject: Re: Online Bill Payment Error / PNC Bank [Problems]

  8. 188 Posted by lmatch on 15 Mar, 2011 08:40 PM

    lmatch's Avatar

    Jessica, I just installed the preview and downloaded transactions. The check number came through for some hand written checks (as it usually does), but nothing for the Online Bill Payments. Though, I haven't made any new online bill payments yet with this new version.

  9. 189 Posted by Douglas Jerum on 16 Mar, 2011 02:31 AM

    Douglas Jerum's Avatar

    How do I install the upgrade from 2010 to the 2011 preview. I downloaded the
    .jar.zip file and unzipped it, but I don¹t know what to do with it now. I am
    running MD on a mac.

    Thanks

    Jessica Little On 3/13/11 5:04 PM, "Jessica Little"
    <[email blocked]> wrote:

  10. 190 Posted by Jessica Little on 17 Mar, 2011 12:59 PM

    Jessica Little's Avatar

    lmatch,

    Thanks for the info. I'll pass that one to Sean, who's been working on that particular bug.

    Douglas,

    Instead of downloading the jar.zip, you should download the full installation for Mac, which is located at http://moneydance.com/preview/778/MacOS_X/Moneydance.zip. You can then unzip and install the update by first dragging your old app to the Trash and then dragging the new app into your Applications folder.

    Jessica Little
    Moneydance Support

  11. 191 Posted by jccorbi on 23 Mar, 2011 07:08 PM

    jccorbi's Avatar

    Jessica - If anyone is interested .. I really do NOT like the right margin reconciliation of downloaded transactions. IMHO it's far more tedious and confusing than the previous method.

    Curt Corbi

    -----Original Message-----
    From: Jessica Little [mailto:[email blocked]]
    Sent: Sunday, March 13, 2011 4:04 PM
    To: [email blocked]
    Subject: Re: Online Bill Payment Error / PNC Bank [Problems]

  12. 192 Posted by mondan on 24 Mar, 2011 03:58 PM

    mondan's Avatar

    I don't like the way the reconciliation window blocks out the right side of the check register. Keep it at the bottom.

  13. Support Staff 193 Posted by Sean Reilly on 24 Mar, 2011 04:09 PM

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    Douglas,

    To get the update you should just get the full Mac application, not the "update" files, which require more manual fiddling.

    Thanks,
    Sean

  14. 194 Posted by lmatch on 30 Mar, 2011 06:15 PM

    lmatch's Avatar

    I LOVE the new way the reconciliation window works! Much easier, much more logical and obvious how to make selections, and much easier to see all the available possible matches! All I can think of for the people who dislike it is that they either haven't used it enough to understand how much better it is, or have their window/screen size too narrow. MUCH better!

  15. 195 Posted by Doug Jerum on 30 Mar, 2011 10:18 PM

    Doug Jerum's Avatar

    Agree 100%

  16. 196 Posted by sawbonzdo on 11 Apr, 2011 07:12 PM

    sawbonzdo's Avatar

    I have a bug report related to this. I just got a bill from a new person. Went into Outbox in Online Bill Payment, clicked New Payment, clicked Pay Someone Who Is Not On The List, entered all information, clicked next, and that person was still not an option. To complete payment to them I had to go into Payees, then create New Payee, then go back and send the check.

    I like reconciliation window on the right. MUCH better.

  17. 197 Posted by Bob Steinmark on 13 Apr, 2011 04:28 PM

    Bob Steinmark's Avatar

    Have this same "bug" in 2010r (757)

  18. 198 Posted by lmatch on 14 Apr, 2011 05:21 AM

    lmatch's Avatar

    Yep, I have the same bug. 2011 preview (778)

  19. 199 Posted by Jessica Little on 15 Apr, 2011 02:03 PM

    Jessica Little's Avatar

    Hi All,

    Thanks for the bug report. I've filed ticket for it so that we can try to get this fixed. In the meantime, you can workaround it by just creating the payee first.

    I'm sorry for the inconvenience.

    Jessica Little
    Moneydance Support

  20. 200 Posted by sawbonzdo on 03 May, 2011 01:59 AM

    sawbonzdo's Avatar

    Another bug. Just sent a payment for the wrong date. I changed the transaction to the correct date, but both transactions show up in the register, though not in the Outbox.

  21. 201 Posted by Angie Rauscher on 08 Jun, 2011 06:09 PM

    Angie Rauscher's Avatar

    Karl,

    When you changed the date, did you do it through the Bill Pay interface or in the register? I just want to be sure what exactly happened so I can properly file the ticket. Thanks for your help in working out these kinks,

    Angie Rauscher
    Moneydance Support

  22. 202 Posted by sawbonzdo on 08 Jun, 2011 06:11 PM

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    I don't remember. It was a over month ago.

  23. 203 Posted by Angie Rauscher on 08 Jun, 2011 07:23 PM

    Angie Rauscher's Avatar

    Karl,

    I apologize for the late response. If the issue recurs, would you please let us know?

    Thanks for using Moneydance,

    Angie Rauscher
    Moneydance Support

  24. 204 Posted by md on 02 Jul, 2011 09:18 PM

    md's Avatar

    I have a simiar (unable to make online payment) problem w/ TD Bank -- but only one account! -- my personal account seems to to be ok. When I try to open the online payment window for my business account i get:

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: TD Bank Online Banking
    Account: Business Checking
    Account Number: XXXXXXXXX

    I'm sorry, an error occurred. The details of this error are below.
    Error Description: java.lang.NullPointerException

    If i try to actually make a payment, i get similar errors, the payment is posted to the bank (if i log into the bank website the pending payment is there) but it is not saved in the md register. It still downloads transactions fine.

    This problem started last month. Using MD 2011(791)

  25. Support Staff 205 Posted by Sean Reilly on 03 Jul, 2011 06:05 PM

    Sean Reilly's Avatar

    md,
    what you are seeing is a different error. When this happens can you select the Help->Console Window menu and copy all of the messages from that window into a new post on this site? (please don't reply to this thread as it is a very different issue).

    Thanks,
    Sean

  26. 206 Posted by Kevin Kelly on 04 Aug, 2011 05:02 PM

    Kevin Kelly's Avatar

    I am an unreg user of MD 2011 (test driving for purchase). After having set and reset "on-line banking" I get the following error when trying to go through SunTrust (please help - it looks like it might be related to this thread):

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: SunTrust
    Account: SunTrust Checking
    Account Number: xxxxxxxxxxxx (KK sub for account number)

    A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
    Error Description: java.io.IOException: HTTP Error:400 Bad Request

  27. 207 Posted by Jessica Little on 04 Aug, 2011 08:34 PM

    Jessica Little's Avatar

    Hi Kevin,

    Could you please post to a new thread with this issue? It will be much easier for us to resolve the problem if we keep it separate from this thread, which is unrelated.

    Thanks!

    Jessica Little
    Moneydance Support

  28. Jessica Little closed this discussion on 04 Aug, 2011 08:34 PM.

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