recovering my files

nicky silver's Avatar

nicky silver

Jan 03, 2017 @ 11:06 PM

I have lost my money dance files and am trying to recover them. When I open the program it looks like I am a new user.
The initial screen doesnt allow me to recover them or even sign in. Is there any way we can have phone contact to resolve this?
thanks so much.

  1. 1 Posted by derekkent23 on Jan 04, 2017 @ 09:06 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Your data set folder has the naming format of “yourfilename.moneydance”.
    Do a search on your computer to find its location. The data set is not a file, it is a folder containing files and other folders.
    From the “Welcome to Moneydance” window click on “open other” and navigate to your data set. Don’t enter the folder, just ensure the data set name is in the dialogs “File name” box and click Open.

    Once you sort things out you may won’t to update to the last build of 2015. This fixes some issue and if the build you are using does not have an auto backup option the latest build certainly does. See https://infinitekind.com/download_2015

    Hope this helps.

  2. System closed this discussion on Apr 05, 2017 @ 09:10 AM.

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