Home → Problems →

Stuck when trying to download new extensions

• Edit

sebasporto

17 Sep, 2009 12:24 PM

If I go to the extensions > Add.. Add from the internet. Then click Next Moneydance just gets stuck. From there I cannot cancel or do anything. I need to force quit the application. A couple of times I got the message java.net.SocketException: Unknown error: -536870212

Any ideas?

Thanks
Sebastian

1. 1 Posted by Jessica Little on 18 Sep, 2009 07:55 PM

   

   Hi Sebastian,

   You could be having network problems. Do you have any firewalls or proxies that might be blocking Moneydance? Also, when you get the error message, does it happen immediately, or does it take a little while to appear?

   Jessica Little
   Moneydance Support

   • Edit

2. 2 Posted by sebasporto on 20 Sep, 2009 10:24 PM

   

   Hi Jessica

   Thanks for the reply. Yes the issue seems to be related to a firewall
   or something else. I have tried in another computer and Moneydance
   works well. I will try to figure what the issue is in my computer.
   However it would be nice if Moneydance could fail a little bit more
   gracefully. At the moment it just shows this weird Java message and
   then I need to force quit.

   Thanks
   Sebastian

   • Edit

3. 3 Posted by Jessica Little on 21 Sep, 2009 02:56 PM

   

   Hi Sebastian,

   Glad it's working for you again. You're right that Moneydance shouldn't crash on a network error like that. I've filed a bug report in our bug tracking system so that our developers can take a look at this. If you do figure out what was blocking MD on your computer, could you please let me know? That information will help us track down the problem.

   Thanks for using Moneydance!

   Jessica Little
   Moneydance Support

   • Edit

4. 4 Posted by sebasporto on 27 Sep, 2009 07:23 AM

   

   Hi Jessica

   I am using an application Little Snitch as a firewall on my computer.
   It seems that this application was blocking Moneydance. I hope this
   helps.

   Thanks
   Sebastian

   • Edit

5. 5 Posted by Jessica Little on 27 Sep, 2009 12:51 PM

   

   Hi Sebastian,

   Thanks for the update. I'll pass this information on.

   Jessica Little
   Moneydance Support

   • Edit

6. Raimund Buchholz closed this discussion on 27 Jan, 2010 11:35 AM.