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Open saved Backup files

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1. Support Staff 1 Jenny on 03 Mar, 2017 01:54 PM

   Hi Dave,

   What are the file formats of these backup files, and what steps are you taking to open the data?
   Using the latest version of Moneydance, your backup files are stored as .moneydancearchive files. These files can be opened within Moneydance by selecting File --> Restore from Backup.
   If you've saved a copy of your data set as a backup, this will be a .moneydance file. You can open this file format by selecting File --> Open --> Open Other.

   Jenny
   Infinite Kind Support

2. 2 Dave on 03 Mar, 2017 02:02 PM

   Hi Jenny,

   I don’t know what you mean what file formats, l just go into file and export the backup, l do it to an external hard drive and drop box and iCloud all separately but they are all greyed out when i try to open them and they can’t be opened,

   Cheers,

   Dave

3. Support Staff 3 Jenny on 03 Mar, 2017 02:13 PM

   Hi Dave,

   When you export a backup, does this create a .moneydancearchive file? If not, can you let me know the entire name of the file that is exported? This will include the file format. If it's easier, you can send me a screenshot of what you're seeing. You can read instructions for taking a screenshot here - http://www.take-a-screenshot.org/

   Jenny
   Infinite Kind Support

4. 4 Dave on 03 Mar, 2017 02:35 PM

   Hi Jenny,

   Screenshot enclosed,

   • Screen_Shot_2017-03-03_at_14.33.43.png 64.9 KB

5. Support Staff 5 Jenny on 03 Mar, 2017 02:43 PM

   Hi Dave,

   It looks like the backup file is slightly incorrect, which is likely why you can't select it. The third file in the screenshot - dave,moneydancearchive - can you re-name this file so there's a '.' rather than a ',' - it should be displayed as dave.moneydancearchive

   When you've done this, you should be able to open the file within Moneydance by selecting File --> Restore from Backup from the register.

   Jenny
   Infinite Kind Support

6. 6 Dave on 03 Mar, 2017 03:51 PM

   Hi Jenny,

   Sorry for the delay, well done that seems to have worked. Can you suggest how i write the files ,do i always have to add a full stop and moneydancearchive after dave,

   Cheers,

   Dave

7. Support Staff 7 Jenny on 03 Mar, 2017 04:22 PM

   Hi Dave,

   Which version of the program are you running? To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.
   I've checked our records using your email address and have located a purchase of Moneydance 2017, so I'll presume you're using the latest version.

   When you navigate within Moneydance to File --> Export Backup, this will open a new window where you can choose the file location. At the top of this window, next to the 'Save as' field, you'll see the file name which should show yourfilename.moneydancearchive

   It's possible that the name was changed by mistake previously when the file was exported. But if you check this now, and it's still creating a file with a ',' rather than a '.' - let me know and we can troubleshoot this further. You can just make the same change to the file name to open these files if they're exporting in error, but the program should be exporting the files correctly.

   Jenny
   Infinite Kind Support

8. 8 Dave on 03 Mar, 2017 05:04 PM

   Hi Jenny,

   No problems now and yes l have updated to Moneydance 2017 l had to pay £25 for it, do l have to delete old versions,

   Cheers,

   Dave

9. 9 Dave on 03 Mar, 2017 05:07 PM

   Hi Jenny,

   Just noticed i have two accounts for myself and my wife , my wife shows the 2017 version but mine is the 2015 version, how do i update this with the same licence number,

   Cheers,

   Dave
   > On 3 Mar 2017, at 17:04, [email blocked] <[email blocked]> wrote:
   >
   > Hi Jenny,
   >
   > No problems now and yes l have updated to Moneydance 2017 l had to pay £25 for it, do l have to delete old versions,
   >
   > Cheers,
   >
   > Dave
   >> On 3 Mar 2017, at 16:22, Jenny <[email blocked] <mailto:[email blocked]>> wrote:
   >>

10. Support Staff 10 Jenny on 04 Mar, 2017 11:14 AM

    Hi Dave,

    You can simply download the latest version from here on your wife's system. When prompted for a license key, you can use the same one you've used on your own system,

    When you download the latest version, if you're using a Windows system you'll be prompted to upgrade the existing version during the installation process.
    Using a Mac system, you should move the new 'Moneydance' version to the same location as the older version, and you'll be prompted to replace it. The newer version will likely have downloaded to your 'Downloads' folder. I'd recommend moving it to your 'Applications' folder. If the older copy is here, you'll be prompted to replace with this new copy.

    Jenny
    Infinite Kind Support

11. System closed this discussion on 03 Jun, 2017 11:20 AM.