Transation DL error

jamesbocco's Avatar

jamesbocco

Mar 04, 2017 @ 06:40 PM

I keep on getting this error when I try to DL the transaction

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Discover Card
Account: DIS CC (xxxx)

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:403 Forbidden

  1. 1 Posted by larsmcmac on Mar 05, 2017 @ 03:35 PM

    larsmcmac's Avatar

    I started receiving the same down load error from Discover a week or two ago. I would also like to know if anyone has any insight. Thank you.

  2. 2 Posted by -Kevin N. on Mar 05, 2017 @ 08:13 PM

    -Kevin N.'s Avatar

    This is a known issue. There is an ongoing discussion regarding the Discover matter here:
    http://help.infinitekind.com/discussions/online-banking/4953-discov...

    -Kevin N.
    (not a member of MD support)

  3. Support Staff 3 Posted by Jenny on Mar 10, 2017 @ 12:03 PM

    Jenny's Avatar

    Hi all,

    If you haven't already seen within the public thread, we have just released a new build of Moneydance - version 2017.3 build 1604. You can download this version from here. We're hopeful this new version will fix the ongoing connection issues.

    If your license key is not valid with Moneydance 2017 (you purchased Moneydance 2014 or an earlier version) then unfortunately you'll need to upgrade to the latest version. While we never force upgrades, we also can't continue to update older versions indefinitely as technology and security improves. The changes we've made could have negative side-effects with other connections in older versions of Moneydance. We don't feel that it's worth the risk of breaking connections to other servers in order to work around a confirmed problem with Discover's service. To upgrade, you can enter your current license key into the 'Upgrading?' box on this page to redeem a 50% discount against the upgrade cost.

    If you continue to encounter problems after upgrading, you may need to re-create the connection. You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online --> Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online --> Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Jenny
    Infinite Kind Support

  4. System closed this discussion on Jun 09, 2017 @ 12:10 PM.

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