tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/317-error-message-when-trying-to-download-transactionsInfinite Kind: Discussion 2011-05-15T22:42:27Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-22T00:52:39Z2009-09-22T00:52:41ZError message when trying to download transactions<div><p>I am getting the following error:</p>
<p>"There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server. Error Description: java.io.IOExcetion: HTTP Error: 404 Not
Found"</p>
<p>Can you please tell me what to do?</p>
<p>Thank you</p></div>Kathytag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-22T13:02:04Z2009-09-22T13:02:08ZError message when trying to download transactions<div><p>I am having the same problem. Any help out there? MD or bank
problem?</p></div>Johntag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-22T19:06:25Z2009-09-22T19:06:26ZError message when trying to download transactions<div><p>I am having a similar problem.<br>
A communication or parsing error occurred.<br>
This could be the result of a network problem, a proxy error, or
misconfigured server.<br>
Error Description: javax.net.ssl.SSLHandshakeException:<br>
java.security.cert.CertificateException: Untrusted Server
Certificate Chain</p></div>mrducks02tag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-22T19:37:32Z2009-09-22T19:37:32ZError message when trying to download transactions<div><p>Same problem, also with online payments. Have make multiple
attempts to make payments.</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-22T19:37:39Z2009-09-22T19:37:39ZError message when trying to download transactions<div><p>Same problem, also with online payments. Have make multiple
attempts to make payments.</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-22T21:00:55Z2009-09-22T21:01:15ZError message when trying to download transactions<div><p>Kathy,</p>
<p>It sounds like our connection information for your bank may be
outdated. What bank are you using? Once I know that, I can check
our database to see if we have matches the current information.</p>
<p>John, mrducks02, and mondan,</p>
<p>Could you all please start new topics about your connection
problems? It will be much easier for us to help troubleshoot if
we're not all cross-talking in one topic. Please also include the
name of the financial institution you're using, along with a copy
of any error messages you're getting.</p>
<p>I'm sorry you all are having problems. Hopefully we can help get
things sorted out.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-28T21:23:17Z2009-09-28T21:23:17ZError message when trying to download transactions<div><p>I am using Bank of America, east coast. Thank you.<br>
-------------- Original message from Jessica Little
<a>tender+d1df6147e9da48ec977d4c2543c8df1ec5132bde5@tenderapp.com</a>:
--------------</p></div>jwpletchertag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-29T01:30:14Z2009-09-29T01:30:19ZError message when trying to download transactions<div><p>Hi,<br>
I'm also receiving the error message:<br>
Java,io.IO.Exception:http error:404 not found when I try to
download transactions.</p>
<p>I am an employee and depositor with TD Bank (USA). As of
09.27.09 the bank completed their conversion of the legacy Commerce
Bank and TD Bank North systems into the new TD Bank account
systems. Money Dance staff please be aware that all of your TD Bank
users will not be able to connect. Please up date your bank
connection information as quickly as possible.</p>
<p>Thank you,</p>
<p>Len Fedullo</p></div>fedullotag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-29T03:21:32Z2009-09-29T03:21:37ZError message when trying to download transactions<div><p>I am a TD Banknorth customer and I've been unable to download
new transactions for at least 2 days. Same parsing message as above
that I rec'd when I first started with Moneydance and TD was
updating systems then. Please advise ASAP when this can be
resolved. Thanks Chris</p></div>cpjs1tag:infinitekind.tenderapp.com,2009-01-14:Comment/3920172009-09-29T13:52:01Z2009-09-29T13:52:01ZError message when trying to download transactions<div><p>jwpletcher,</p>
<p>I'm unclear on exactly what problem you're having and I'm afraid
you'll get lost in the shuffle on this thread. Could you please
start a new topic or send an email to <a href=
"mailto:support@moneydance.com">support@moneydance.com</a> with
your problem and any error messages you're getting? It'll be much
easier to troubleshoot what's going on that way.</p>
<p>fedullo and cpjs1,</p>
<p>TD Bank is currently upgrading their system. You will be unable
to connect to them through Moneydance (or any other personal
finance software) until after September 29th. We are in the
processes of updating our database with the new "TD Bank Online
Banking" connection. Note that this is different from the current
TD Bank connection we have in our database that has a dash in it.
Once TD Bank's upgrade is complete, you will need you disable your
old connection to TD Bank and create a new connection to TD Bank
Online Banking.</p>
<p>You can find more information about their upgrade <a href=
"http://www.tdbank.com/onlinebankingupdates/faqs.html">at there
website</a>. I'm sorry for the temporary down time. Hopefully the
upgrade will go smoothly and you'll be able to connect again
soon.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little