Freezes on Printing

gstrom128's Avatar

gstrom128

18 Apr, 2017 05:34 PM

Hi. I am working on a Mac, Sierra 10.12.4, and my program freezes when I attempt to print checks. The address doesn't appear in the print checks preferences window, and will not print as well. Once the program freezes, I must force quit to get out of it ... using the 2017 beta, but also happens on the 2015 and 2016 Moneydance programs. Help!

  1. Support Staff 1 Posted by Henry on 19 Apr, 2017 10:40 AM

    Henry's Avatar

    Hi,

    I'm Sorry to read of the issue you have encountered. I can confirm that we have replicated the issue described issue in Mac OSX Sierra and we are currently looking into a fix. I'd like to apologise for the inconvenience caused, I understand many customer rely on the ability to print out hard copies of their reports. We hope to resolve this as quickly as possible.

    There's an existing ticket in our ticketing system regarding this issue, so I've attached it to this discussion and the developers will be looking into it. You will be notified via this thread when a fix has been implemented.

    Henry
    Infinite Kind Support

  2. System closed this discussion on 19 Jul, 2017 10:50 AM.

  3. Henry re-opened this discussion on 26 Sep, 2017 01:26 PM

  4. Support Staff 2 Posted by Henry on 26 Sep, 2017 01:26 PM

    Henry's Avatar

    Hi,

    We have some positive news to share. Apple have made a change at their end, which has helped to resolve the ongoing sandbox issues, and will allow printing when using High Sierra (OS X 10.13). This operating system was scheduled for public release yesterday (Sept 25th) and should be available now.
    By upgrading to High Sierra, this should resolve all printing capabilities and functions - no matter the version of Moneydance you are running. There should be no need to upgrade the Moneydance program to resolve these ongoing problems.
    We are still continuing to work on a fix for those using Sierra 10.12. We are hopeful that Apple will also release an update for this OS, with the same fix they have applied in High Sierra 10.13.

    Henry
    Infinite Kind Support

  5. 3 Posted by gstrom128 on 26 Sep, 2017 06:12 PM

    gstrom128's Avatar

    Hi Henry.

    Thank you for this update. I have been hanging in with my Moneydance, so
    hopefully this will improve things a bit! I will let you know if I
    continue to have difficulties. Appreciate it!

    Greg Strom

  6. 4 Posted by jstackpo on 26 Sep, 2017 07:40 PM

    jstackpo's Avatar

    Normal Printing Confirmed -- Yay!! -- with my 7 year old desktop, MDance ver.1636, and newly installed macOS 10.13.

    Printing went through with no more than the "usual" delays - usual, I suppose, for the driver to load (?) and formatting to take place.

  7. System closed this discussion on 26 Dec, 2017 07:40 PM.

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