Account info gone and history partially gone

Shannon Hamilton's Avatar

Shannon Hamilton

23 Jan, 2012 01:22 AM

Hi, I just opened my most recent .MD file (last modified date in file manager shows 1/11/2012 - so not an "old" file). All of my account balances are off by THOUSANDS of dollars. Over a year's worth of old transactions are absent from at least one of my accounts (checking) and when I try to "Download All Accounts" it says "there are no accounts to be downloaded" when for the past almost 2 years 4 of my accounts have downloaded without! Next most recent saved .MD is from over 6 months ago so starting from that would not be any sort of workable option.

  1. 1 Posted by Shannon Hamilto... on 23 Jan, 2012 01:33 AM

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    Forgot to mention - using Moneydance 2011 on Windows XP operating system.

  2. 2 Posted by Noname on 23 Jan, 2012 02:01 AM

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    One thing to check is to make sure that you have the button ALL clicked at the top of the register.

  3. 3 Posted by Angie Rauscher on 23 Jan, 2012 03:05 AM

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    Well, this is very odd. A few questions- did you check the All button? Did you delete any accounts or categories? Moneydance also defaults to saving the most recent 5 backup files in the same location as your data file- have you tried opening one of them? This is the easiest way to get the data back. Let me know and we'll go forward from there.

    Angie Rauscher
    Moneydance Support

  4. Angie Rauscher closed this discussion on 23 Jan, 2012 03:05 AM.

  5. Shannon Hamilton re-opened this discussion on 23 Jan, 2012 03:28 AM

  6. 4 Posted by Shannon Hamilto... on 23 Jan, 2012 03:28 AM

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    Thanks for the responses. jbnyt - "ALL" is selected. Angie - I did notice some recently modified files in the Moneydance folder. For instance my "current" .MD file is "MD04292011.MD" but there are, just like you say, five files that have the first part of the file name the same, but the extension is ".md-YYYY-MM-DD" (I assume the date refers to the backup date) and when I select these files it says it cannot open the file because it is not a ".MD" file (for instance, one is ""). Should I be able to access this file?

  7. 5 Posted by Angie Rauscher on 23 Jan, 2012 03:40 AM

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    Yes, the date refers to the backup date. To open a backup file, you'll need to rename the file so the extension is ".md". This restriction is meant to help prevent users from accidentally opening the backup file. You should rename the file from "" to "" (or something similar). This should (hopefully) bring back your recent data and get you up and running again.

    Angie Rauscher
    Moneydance Support

  8. 6 Posted by Shannon Hamilto... on 23 Jan, 2012 03:43 AM

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    This worked perfectly. Restored! Thanks so much for the help!
    Much relieved, Shannon :)

  9. 7 Posted by Angie Rauscher on 23 Jan, 2012 03:47 AM

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    I'm so glad! Let us know if you have any other questions,

    Angie Rauscher
    Moneydance Support

  10. Angie Rauscher closed this discussion on 23 Jan, 2012 03:48 AM.

  11. Angie Rauscher re-opened this discussion on 23 Jan, 2012 03:52 AM

  12. 8 Posted by Angie Rauscher on 23 Jan, 2012 03:52 AM

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    I'm so glad! Let us know if you have any other questions,

    Angie Rauscher
    Moneydance Support

  13. 9 Posted by rsnorton on 23 Jan, 2012 05:16 AM

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    It appears that you think that this problem is only on Windows XP. I beg to differ with you, I ran into this problem of behaviors on my iMac running OS X 10.7.2. As an old Disabled Vet, the only important thing was the register. I can't believe I'm saying this, because I have used “Moneydance” since it came out. Yes, I am a registered, licensed user of your application. But after the beginning of this year, 2012, "Moneydance" has not performed very well. I know there has been an update recently, but I am beginning to wonder if it is time for me to find a new accounting application.

  14. 10 Posted by rsnorton on 23 Jan, 2012 08:17 AM

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    I'm not leaving, but now you have my curiosity going. For the record, I'm running Moneydance 2011r2 (803) with Java SE 6 32 and 64 bit Preferences checked. Every time I use Moneydance, I get some type of error message in a box 2" x 4" in size. It shows itself in a blip for about a tenth of a second. there is no way to read it.

    Let's talk about lost information with Moneydance, is the information actually lost? No, she is just not showing it to you or presenting it. If you are looking at the ledger and can't find it, "ALL" is not the default answer to the issue, just try a different one or the search function. This is just a temporary solution and will get very old, quickly.

    Simply, fix it.

  15. 11 Posted by james f on 23 Jan, 2012 11:54 AM

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    Starting Moneydance 2011r2 (803)
    Settings Folder: XXXXXXXXXX
    OS: Mac OS X 10.5.8 ppc
    Java: 1.5.0_30 (Apple Inc.)

    This is all interesting. As you can see above, I am using Moneydance 2011r2 (803) on an older eMac.

    I have yet to "lose" my .md account information. I keep my .md file on an USB flash drive. I work on my account off of that flash drive. I have been doing this for a good part of three years without incident.

    Nor do I receive any error messages at startup.

    Grumpy, could you post a copy of the Console Window just after startup? It might shed some light onto the error message that you keep getting.

    By the way, Grumpy, I am glad to see that you have been using Moneydance since it came out. I've been using Moneydance since 2002. I missed the ball by 4-5 years.

  16. 12 Posted by rsnorton on 23 Jan, 2012 02:58 PM

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    James f, it is interesting, you are using an eMac, the newest version stopped production in 2005 and OS X 10.5.8 was 1st released in 2007. This was the height of Apple's interest in Java. As we look foreword, if they stay on the present path, Java will be phased out. Many developers have had issues with their product during this transition. Many of us, wondered if this was the situation with Moneydance. But, when you look at many users of this application, considering the times and the importance of money, above many others, they want this one to work. This is the reason for our concern.

    I believe the best place for the discussion is here and not in private e-mail, this is my preference. I appreciate your use of a legacy type machine, will with the changes with Java, will mean change even for you. I do not like change anymore than the next person. In many ways, I like the 1st rule of engineering, “If it ain't broke, don't fix it.”

    But, if the truth were told, you would find out, I am a Disabled American Veteran from the Viet Nam era and I've seen more change than I would prefer. If this application is going to survive in the future, it must grow with the future. These applications maintain contact with the banks with some of the most important information of our lives, money.

    Personal Note: I have checked the console and found nothing to be concerned about. For some reason, I keep thinking about a corrupted file in the application. I am considering exporting a copy of my documents and writing down my registration number, then re- download Money dance. I do not believe in users should dive into the code, therefore I believe this might be the best approach toward solving the problem. James, don't forget, you keep your information on a USB flash drive. There are 2 issues, USB flash drives are not always secure, even in your pocket. The next issue is this the how and where the information is being stored.

    Our hope, even when being critical is to make Moneydance more functional and a better overall experience for the end-user. –Grumpy

  17. 13 Posted by Jessica Little on 23 Jan, 2012 03:55 PM

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    Hi Grumpy,

    I'm not quite sure exactly what problem you are experiencing with Moneydance. Could you describe the issue more fully? Have you lost information and, if so, could you describe the circumstances of that loss?

    Jessica Little
    Moneydance Support

  18. 14 Posted by rsnorton on 24 Jan, 2012 12:53 AM

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    Hi Jessica,

    I found my answers, they may not be the answers for everybody, but for me, they worked. The first thing I did was go to the upper right-hand corner, there are a pair of arrows, up-and-down, which gives you a draw down menu of options. One of those options was to “sort” and I chose “date” and everything came back and presented itself to me. At the top, I chose “all”. I guess I am at that point in life, that I became old, stubborn, but always–“GRUMPY”. Have a great day!

  19. Jessica Little closed this discussion on 24 Jan, 2012 04:21 PM.

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