Setting up app

Brent's Avatar

Brent

24 Jan, 2012 03:05 PM

I'm sorry, an error occurred: java.net.SocketException: Unexpected end of file from server

I receive this error message when trying to setup the Moneydance app. Please help.

  1. 1 Posted by Brent on 24 Jan, 2012 04:49 PM

    Brent's Avatar

    Here are some specifics:

    Using Moneydance 2011r2 (803)

    Java Version: 1.6.0_29
    Java Vendor: Apple Inc.

  2. 2 Posted by Brent on 24 Jan, 2012 07:12 PM

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    Is it a Java 6 problem?

  3. 3 Posted by -Kevin N. on 24 Jan, 2012 07:22 PM

    -Kevin N.'s Avatar

    Hi Brent,
    Have you tried re-downloading the Moneydance installer? You may have gotten a corrupted copy of the file.
    You can download it here:
    http://moneydance.com/other
    Just choose the right one for your particular OS.
    HTH -Kevin N.

  4. 4 Posted by Brent on 24 Jan, 2012 07:27 PM

    Brent's Avatar

    Will I loose any files?

  5. 5 Posted by Brent on 24 Jan, 2012 07:34 PM

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    It still shows the error.

  6. 6 Posted by Brent on 24 Jan, 2012 07:52 PM

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    It shows the error on all attempted installs of extensions.

  7. 7 Posted by Jessica Little on 25 Jan, 2012 08:37 PM

    Jessica Little's Avatar

    Hi Brent,

    it looks like something is interfering with Moneydance's ability to download and install the extension. If you have any firewalls or proxies on your network, please be sure that Moneydance is allowed to connect through them. You may want to try turning them off while installing the extension, just to see if that is indeed the problem.

    Jessica Little
    Moneydance Support

  8. 8 Posted by Jessica Little on 26 Jan, 2012 11:21 PM

    Jessica Little's Avatar

    Hi Brent,

    I've responded to you on the other thread you started on this topic, at: http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad...

    In the interest of organization, I'm going to close this one. Please direct any future comments to the other discussion. Thanks!

    Jessica Little
    Moneydance Support

  9. Jessica Little closed this discussion on 26 Jan, 2012 11:21 PM.

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