Problem connecting to Chase

Joan R's Avatar

Joan R

27 Sep, 2009 08:11 PM

Mac OS: 10.5.8
Safari: 4.0.3
Java: 1.6.0_15

When trying to connect the error message received is:
"There was an error communicating with your financial institution. The details of this error are below. The error code reported by the server was: 2000
The user cannot signon because of invalid user ID or password, or host is unavailable."

I've gone to the Chase site and logged in with the same information provided on MD

Can this be fixed?

Thanks

  1. 1 Posted by Brian Adler on 28 Sep, 2009 04:37 AM

    Brian Adler's Avatar

    Joan,

    It is necessary to make sure your account with Chase is enabled for "direct connect" (sometimes this is simply described as enabling a connection to Quicken as this is the most common program using these connection protocols). You can accomplish this either on the phone with a Chase representative or on Chase's website. You may even receive new login/password information once you have done this.

    Sincerely,

    Brian Adler

    Moneydance Support

  2. 2 Posted by Joan R on 28 Sep, 2009 05:57 AM

    Joan R's Avatar

    Brian,

    Thanks for the reply. I had phoned Chase a while back and thought this was set up. I tried just downloading the data in all formats, but without success. There is an instruction to log on to their site (I was already logged on) and accept their online agreements, but I couldn't find the link. Now that I understand this is a Chase problem I'll handle MD manually as it will take less time than trying to deal with the bank.

    Thanks again

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