tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/336-unable-to-load-moneydance-after-downloading-latest-java-for-max-os-x-105-update-4Infinite Kind: Discussion 2011-05-15T22:43:03Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/4119442009-10-02T19:21:24Z2009-10-02T19:21:24ZUnable to load moneydance after downloading latest Java for Max OS X 10.5 Update 4<div><p>Stephen,</p>
<p>Have you tried deleting the Moneydance App and
re-installing?</p>
<p>DId you run the updating using Mac OS X's built in Software
Update app or did you download an installer from apple.com?</p>
<p>Sincerely,</p>
<p>Brian Adler</p>
<p>Moneydance Support</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/4119442009-10-02T19:41:49Z2009-10-02T19:41:49ZUnable to load moneydance after downloading latest Java for Max OS X 10.5 Update 4<div><p>Brian</p>
<p>(1) My name is Bill (2) I have no earthly idea what you are
describing other than re-installing (which I did twice) the major
issue is that Wells Fargo cannot process any importing of my bank
data. (3) All attempts to use my bank password and user ID failed,
even though these are correct (from the banks standpoint) the do
not work in this software. (4) The Tech Assistance number on my
email rings at a sales office with a lady who has no idea how the
application works, is also a big problem for me, all she said was,
"don't worry, he will refund your money". At this point, that is
all I want.</p>
<p>I am not an IT guy, I have worked with online financial
management tools (quicken and MS Money) but they do not exist as
they did before, they do not perform simple checking account
register functions, that is all I am looking for.</p>
<p>Hammett<br>
Marketing Group<br>
HR - Benefits - Workers Comp<br>
William C Hammett III<br>
President<br>
866 450 8782 V<br>
619 301 7460 C<br>
3830 Valley Centre Drive 705-122<br>
San Diego, CA. 92130<br>
<a href=
"http://www.hammettagency.com">http://www.hammettagency.com</a></p>
<p>-----Original Message----- From: Brian Adler [mailto:<a href=
"mailto:tender+d12c7dd650c504d5b3ed6fd497ef45ccc75b9e64c@tenderapp.com">tender+d12c7dd650c504d5b3ed6fd497ef45ccc75b9e64c@tenderapp.com</a>]<br>
Sent: Friday, October 02, 2009 12:23 PM<br>
To: <a href=
"mailto:bill@hammettmarketing.com">bill@hammettmarketing.com</a><br>
Subject: Re: Unable to load moneydance after downloading latest
Java for Max OS X 10.5 Update 4 [Problems]</p></div>billtag:infinitekind.tenderapp.com,2009-01-14:Comment/4119442009-10-26T15:08:04Z2009-10-26T15:08:04ZUnable to load moneydance after downloading latest Java for Max OS X 10.5 Update 4<div><p>Bill,</p>
<p>I am very sorry both for the delay and the cryptic email.
Somehow your inquiry has been mixed with another user's (by a bug
in our support software) who has a completely different problem.
You can easily get Moneydance to work with Wells Fargo. It is only
necessary that you contact Wells Fargo and ask them to enable your
account for "Direct Connect". It is the same protocol as if you
were using Quicken. And it may be necessary to describe what you
want as if you were using Quicken since many Wells Fargo support
agents are not familiar with Moneydance. But if at this point you
simply want a refund, please let me know and I will refund your
purchase right away.</p>
<p>Sincerely,</p>
<p>Brian Adler</p>
<p>Moneydance Support</p></div>Brian Adler