Income and expense report unreadable
When I run income and expense reports, the output is truncated and unreadable. I've attached a sample screenshot.
Not so good at tax preparation time!
Any suggestions? Thanks.
Moneydance 2011r2 (803)
Mac OS 10.7.2
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1 Posted by james f on 12 Feb, 2012 03:34 PM
I can't make out your screenshot at all.
To make a clear screenshot, hold down the apple key and shift key and then pres the number 3 key.
That will give you a readable screenshot in .png format.
Please re-post your screenshot using the above method?
2 Posted by james f on 12 Feb, 2012 03:40 PM
Further: Your Income and Expense Report ought to look something like Picture 17.
If it looks scrunched up, try resizing it by holding down the mouse in the bottom right hand corner.
3 Posted by james f on 12 Feb, 2012 03:50 PM
Oh. By the way, what is your desktop display set to?
You will want to have it set at 1024x768 or greater.
Anything less will scrunch things up in Moneydance.
4 Posted by -Kevin N. on 12 Feb, 2012 03:57 PM
Hi moneydance,
Generate the report, then bring your mouse cursor up to the Header row. (In your screenshot where it says Acco...|2...) Position the cursor at the column divider ( | ).
The cursor should change to a double facing arrow. At that point drag the divider to the right so as to increase the column width.
HTH -Kevin N.
5 Posted by William Schwart... on 12 Feb, 2012 06:17 PM
Thanks very much for the fast response, Kevin. That works. This still seems like a nasty little bug, though. Are there plans to fix it?
>
6 Posted by -Kevin N. on 12 Feb, 2012 06:23 PM
Hi William,
To be honest, I've not seen this happen before, when first opening a report. It should not happen again as I believe that column widths are now 'remembered' from their last setting.
Glad to hear that it's working now.
-Kevin N.
7 Posted by William Schwart... on 13 Feb, 2012 11:44 AM
For me, then column widths are not remembered. Each time, the reports open completely unreadable until I manually adjust all the column widths. Perhaps in memorized reports they are remembered, but not in regular reports as far as I can tell. To me this seems like a bug, although a new one here, as it did not used to happen.
I’ve already tried rebooting the Mac, which did not solve it.
8 Posted by james f on 13 Feb, 2012 12:16 PM
Please upload a clean .png screenshot of your situation?
As posted earlier, I have given instruction on how to create a .png screenshot.
Starting Moneydance 2011r2 (803)
OS: Mac OS X 10.5.8 ppc
Java: 1.5.0_30 (Apple Inc.)
9 Posted by -Kevin N. on 13 Feb, 2012 01:43 PM
Hi William,
Does this phenomenon present itself in all reports or only with the I & E report?
Does MD have any problem 'remembering' other settings? For instance, the settings in 'Preferences'. If so, it might indicate a write permissions issue.
I see that in your OP you've provided your MD version and OS.
So as to assist the Moneydance support staff in sorting this out, also provide the version of Java that you are running.
To do so, go to: Menu bar > Help > Console Window: Copy and Past the first four lines of text into your next post so that all of the pertinent information is provided as a whole.
HTH -Kevin N.
10 Posted by William Schwart... on 13 Feb, 2012 03:33 PM
It does seem to happen only with I&E reports. I just tried several others and they worked great.
I’ve had no problems with MD remembering any other settings.
Here’s the version info you requested:
Starting Moneydance 2011r2 (803)
Settings Folder: /Users/bills/.moneydance
OS: Mac OS X 10.7.2 x86_64
Java: 1.6.0_29 (Apple Inc.)
Thanks again for the fast support!
11 Posted by Jon Hoover on 16 Feb, 2012 09:27 PM
Hi William,
First I want to say thanks to James and Kevin for the A+ troubleshooting.
William, that is a very unusual bug, especially since it is not remembering the changes you are making.
Could you open up the console window and send in any errors that may come up while you open the I&E report?
Thanks.
Sincerely,
Jon Hoover, Moneydance Support
12 Posted by William Schwart... on 16 Feb, 2012 09:33 PM
I don’t see any errors. I cleared the log and then ran and I&E report. It gave the same truncated display I showed earlier. Here’s the entire log:
loading txn report params (pre-check): {
}
(post-check): {
"colWidths" = "default"
"include_subaccounts" = "Y"
"show_memos" = "Y"
"group_by" = "0"
"all_accounts" = "Y"
"account" = "Cash"
"daterange_option" = "this_quarter"
"landscape" = "Y"
}
Thanks.
Bill
13 Posted by Jon Hoover on 17 Feb, 2012 06:53 PM
Hi Bill,
If you go to the view menu and turn the sidebar on and then access the report from the sidebar, does the I&E report still come out weird?
Thanks.
Sincerely,
Jon Hoover, Moneydance Support
14 Posted by William Schwart... on 17 Feb, 2012 07:23 PM
Yes, I’m afraid the same thing happens from the sidebar.
Thanks.
Bill
15 Posted by Angie Rauscher on 06 Mar, 2012 07:12 AM
Bill,
Ok, let's try this from another angle. Could you please create a new, blank Moneydance data file, enter a few dummy transactions, then run an I&E report and see if the issue recurs? This will help us to see if the issue is specific to your data file, or to your system. Let me know and we'll go from there.
Angie Rauscher
Moneydance Support
16 Posted by William Schwart... on 10 Mar, 2012 11:50 AM
A new data file with sample transactions produces proper I&E reports, at least with initial testing. So perhaps it is a problem in my data file?
Thanks.
Bill
17 Posted by Ben Spencer on 10 Mar, 2012 02:55 PM
It seems like there might be a problem in your data file. Could you select Help->Console Window and then generate the report. Do you get any error output in the console?
Ben Spencer
Moneydance Support
18 Posted by William Schwart... on 10 Mar, 2012 03:06 PM
No errors, just this:
loading txn report params (pre-check): {
}
(post-check): {
"colWidths" = "default"
"include_subaccounts" = "Y"
"show_memos" = "Y"
"group_by" = "0"
"all_accounts" = "Y"
"account" = "Cash"
"daterange_option" = "this_quarter"
"landscape" = "Y"
}
Thanks.
Bill
19 Posted by Scott Meehan on 04 Jul, 2012 04:42 PM
Hi Bill,
Sorry for our delayed response! Somehow your message slipped through the cracks.
Are you still having this issue with your I&E report? If so, please let us know and we'll work to diagnose the issue.
Sorry once again for our delayed response and please let us know if we can be of further assistance!
Scott Meehan
Moneydance Support
20 Posted by William Schwart... on 04 Jul, 2012 09:25 PM
Hi MD,
The problem remains, but honestly it’s just a minor inconvenience now (didn't feel that way to tax time!).
Thanks.
Bill
21 Posted by Scott Meehan on 05 Jul, 2012 03:14 PM
Hi Bill,
It sounds like you're working around the issue now, but please let us know if we can be of assistance in the future!
Scott Meehan
Moneydance Support
Scott Meehan closed this discussion on 05 Jul, 2012 03:14 PM.