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Uninstall

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Karen Roseth

10 Oct, 2009 06:20 PM

I wish to uninstall Moneydance and reinstall it. I have made a mess of my original import. Also, is Moneydance 2008 the latest version, or is an upgraded version available for sale?

1. 1 Posted by Ben Spencer on 10 Oct, 2009 07:19 PM

   

   Hi Karen

   Moneydance 2008 is currently the latest version. MD2010 will be releaseed before the end of '09 and will be a free upgrade to users who wbought MD2008 after 01,01.09.

   With regards to starting your import process over again it is not necessary to reinstall moneydance if what you are after is a blank data set to import into. Instead you can just select new from the Moneydance File menu.

   Sincerely

   Ben Spencer

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2. 2 Posted by John Selden on 11 Oct, 2009 07:29 AM

   

   Since when has there been a date restriction on the free upgrade? I thought it was going to be a free upgrade to anyone who bought MD2008, but not for those who bought earlier versions and upgraded to 2008?

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3. 3 Posted by Ben Spencer on 13 Oct, 2009 12:01 AM

   

   Hi John

   You are correct we have indeed told people in the past that all who bought MD2008 would get a free upgrade to MD2010. But not those who upgraded to MD2008. In meeting last month this was changed to a fixed date of 01.01.09. However upon reflection this seems to have been a very poor decision on our part. It is clear that it is very important to honor our original statement and so we are going back to the original upgrade decision. Technically there will still be a fixed date. It will be March 28th 2008 as this was the release date of MD2008.

   I am sorry for upset this may have cased.

   We won't be changing this again.

   Sincerely

   Ben Spencer

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4. 4 Posted by John Selden on 13 Oct, 2009 12:55 AM

   

   Thanks Ben. This is really good customer service, and I hope everyone takes note of your integrity as a company.

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