No response from Customer Service
I sent e-mail to [email blocked] with Lot Matching problem at 2:50 CDT on Tuesday and have not had a response. I am looking for someone to assist me with my problem. Any thoughts?
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1 Posted by Angie Rauscher on 21 Apr, 2012 12:38 AM
Doug,
I apologize for the delay, I've just responded to your email. Let's continue the conversation there.
Angie Rauscher
Moneydance Support
2 Posted by Wayne Ahart on 26 Apr, 2012 04:10 PM
Good Morning Angie, did you get me e-mail reply on April 23rd? I have not had a response from you, what is typical response time?
3 Posted by Tom Freeman on 07 May, 2012 06:01 PM
Wayne
I am sorry for the delay I responded to your post on the thread. I am going to prioritize your thread and have placed it in my que. I am closing this thread to clean up the forums and will continue the responses on your other thread.
Tom
Tom Freeman closed this discussion on 07 May, 2012 06:02 PM.
Wayne Ahart re-opened this discussion on 10 May, 2012 08:02 PM
4 Posted by Wayne Ahart on 10 May, 2012 08:02 PM
Good Afternoon & thank you Tom for your response. You will see in the first screen shot is a purchase of 1,000 shares in 5 transactions. Four 100 share purchases followed by a 600 share purchase. The same number of shares was sold in two transactions, a 600 share then followed by a 400 share sale. The lot matching in this software will not allow me to properly account for the first in, first out order of reconciliation. I need the first 600 share sale to be offset by the first four 100 share purchases & then 200 shares of the fifth 600 share purchase. The last 400 share sale should be offset against the last 600 share purchase. The software will not allow me to do this and I encounter the error "have allotted an incorrect # of shares." Please contact me with any additional information you might need.
5 Posted by -Kevin N. on 10 May, 2012 09:28 PM
Hi Wayne,
The lot matching process takes a little finesse.
Access the lot matching screen.
In the left side column, click on the 600 lot sale.
In the right side column, click on each 100 lot purchase and enter 100 into the 'Shares Allocated' column. Click on the 600 lot purchase and enter 200. Press ENTER. Look to the 'Shares Remaining' field, you should see a faint 0.
Back to the left side column, click on the 400 lot sale.
In the right side column, click on the remanining 400 lot and enter 400 into the 'Shares Allocated' column. Press ENTER. Again, look to the 'Shares Remaining' field for the faint 0.
Click OK.
HTH -Kevin N.
6 Posted by Angie Rauscher on 23 May, 2012 12:45 AM
Wayne,
Kevin's advice is excellent, and exactly what I would have advised. If you're still having trouble let me know and we'll go from there.
Angie Rauscher
Moneydance Support
Angie Rauscher closed this discussion on 23 May, 2012 12:45 AM.
Wayne Ahart re-opened this discussion on 29 May, 2012 07:13 PM
7 Posted by Wayne Ahart on 29 May, 2012 07:13 PM
Good Morning Tom, did you receive the screen shots I sent you on May 10th?
8 Posted by Tom Freeman on 31 May, 2012 12:02 AM
Wayne,
I did receive them. Kevin responded the same as I would have. Did you follow his advice?
Tom
9 Posted by Wayne Ahart on 05 Jun, 2012 02:56 PM
Thank You Kevin, your advice worked. Have a great day!
10 Posted by Wayne Ahart on 05 Jun, 2012 02:58 PM
Good Morning Angie, Kevin's advice worked. I have a new question; having trouble inputing a dividend into the transaction register. Can you direct me where I should send that question? Thanks for your help with the lot matching issue and have a great day.
11 Posted by Wayne Ahart on 05 Jun, 2012 03:01 PM
Good Morning David, Kevin's advice worked. Thanks for your help, I have an additional question with trying to input a dividend into the transaction register and I have asked Angie where I should direct that question? Any thoughts would be helpful and I appreciate your assistance with the lot matching issue. Have a great day!
12 Posted by -Kevin N. on 05 Jun, 2012 03:46 PM
Hi Wayne,
Attached is a screenshot of a typical dividend txn.
The first txn is a Buy txn.
The second txn is the Dividend txn.
HTH -Kevin N.
13 Posted by Wayne Ahart on 05 Jun, 2012 08:19 PM
Thanks for all your help with the program Kevin. Your screenshots were very helpful, again have a great week.
14 Posted by -Kevin N. on 05 Jun, 2012 08:43 PM
Hi Wayne,
You're welcome. I'm glad I could be of help.
-Kevin N.
Scott Meehan closed this discussion on 05 Jun, 2012 08:46 PM.