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I was using Moneydance and the icon disappeared from the desktop. I went to my files and moved the icon to the desktop and got the attached error. Right after this Windows 7 64bit updated and I updated Java..I have a licensed version.
- Error_Message.JPG 21.2 KB
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1 Posted by Sherwin Jacobso... on Oct 25, 2017 @ 07:11 PM
I need help to resolve the problem stated above
2 Posted by dwg on Oct 25, 2017 @ 09:19 PM
These are forum systems not instant chat, the support folks aim to respond within 24 hours.
The error means that something has happened to the Java runtime on your system, this is strange as all versions for at least the last 4 major releases of Moneydance have bundled a copy of Java with them, so it appears something has happened to the installation, also an icon disappearing is also unusual.
Apart from fingers on a keyboard I can think of two other ways impacts like this can occur. The first is cleanup software that is way too aggressive in what it does. The other is a virus. It doesn't really sound like a problem that hardware would cause although you could check the disk if you liked.
System closed this discussion on Jan 24, 2018 @ 09:20 PM.