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Cannot open account web site

• Edit

Len Vaz

14 May, 2012 11:27 PM

1. Have the latest version of the application off the web site
2. Set up a bank account
3. Click on Online / Open Account Website of the main toolbar

Nothing happens. This is what I see in the console window.

Starting Moneydance 2011r2 (803)

Settings Folder: C:\Documents and Settings\lenridge.moneydance

OS: Windows XP 5.1 x86

Java: 1.6.0_31 (Sun Microsystems Inc.)

Error trying to use java6 API for Desktop.browse(): java.lang.reflect.InvocationTargetException

java.lang.reflect.InvocationTargetException

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.moneydance.apps.md.controller.platforms.PlatformHelper.openURL(PlatformHelper.java:60)

at com.moneydance.apps.md.view.gui.MoneydanceGUI.showInternetURL(MoneydanceGUI.java:603)

at com.moneydance.apps.md.view.gui.MoneydanceGUI.showWebsite(MoneydanceGUI.java:620)

at com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel.actionPerformed(BankAcctPanel.java:399)

at com.moneydance.apps.md.view.gui.MDAction.actionPerformed(MDAction.java:166)

at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

at javax.swing.AbstractButton.doClick(Unknown Source)

at javax.swing.plaf.basic.BasicMenuItemUI.doClick(Unknown Source)

at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(Unknown Source)

at java.awt.Component.processMouseEvent(Unknown Source)

at javax.swing.JComponent.processMouseEvent(Unknown Source)

at java.awt.Component.processEvent(Unknown Source)

at java.awt.Container.processEvent(Unknown Source)

at java.awt.Component.dispatchEventImpl(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)

at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)

at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Window.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$000(Unknown Source)

at java.awt.EventQueue$1.run(Unknown Source)

at java.awt.EventQueue$1.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.AccessControlContext$1.doIntersectionPrivilege(Unknown Source)

at java.security.AccessControlContext$1.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue$2.run(Unknown Source)

at java.awt.EventQueue$2.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.AccessControlContext$1.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Caused by: java.io.IOException: Failed to open https://suntrust.com. Error message: Application not found

at sun.awt.windows.WDesktopPeer.ShellExecute(Unknown Source)

at sun.awt.windows.WDesktopPeer.browse(Unknown Source)

at java.awt.Desktop.browse(Unknown Source)

... 47 more

1. 1 Posted by -Kevin N. on 15 May, 2012 02:03 AM

   

   Hi Len,
   In order for this feature to work the URL to the website must first be entered into the account.
   To do so, open Monedance to the account in question.
   From the Menu bar, click on 'Account' > 'Edit Acccount'.
   At the bottom of the resulting form enter the URL into the 'Website' field.
   HTH -Kevin N.

   • Edit

2. 2 Posted by Lenridge Vaz on 15 May, 2012 09:23 AM

   

   Hi Kevin,

   Thanks for the reply. I had filled every field on that form including the
   web site. That is not the problem. I get the same error when trying to open
   Help. What version of Java do you'll recommend? I will try reverting to
   that.

   Thanks,
   --Len

   • Edit

3. 3 Posted by -Kevin N. on 15 May, 2012 11:44 AM

   

   Hi Len,
   I am running a similar setup:
   Moneydance 2011r2+ (808)
   OS: Windows XP 5.1 x86
   Java: 1.6.0_31 (Sun Microsystems Inc.)

   However, I can not reproduce the issue that you are experiencing. I will yield to the Mondydance Support Staff to help you further.

   Sorry I couldn't help.

   -Kevin N.

   • Edit

4. 4 Posted by Lenridge Vaz on 15 May, 2012 10:53 PM

   

   No worries Kevin. Thanks for looking into it. --Len

   • Edit

5. 5 Posted by Len Vaz on 16 May, 2012 01:05 AM

   

   Ok, used process explorer and dependency walker to try and narrow things down. Got to installing ncrypt.dll and then it started blue screening my machine. Looks like there is some crypto package not being installed correctly. Anyways, have heard great things about this application. Might try it again when i get a mac. --Len

   • Desktop.7z 439 KB
   • Edit

6. 6 Posted by Scott Meehan on 16 May, 2012 05:43 PM

   

   Hi Len,

   Did you try downloading the version of Moneydance with Java built in? This will probably fix the problem you're having. It can be found here:

   http://www.moneydance.com/download/2011/installers/MoneydanceInstal...

   Sorry to hear about the blue screens!

   Scott Meehan
   Moneydance Support

   • Edit

7. 7 Posted by Lenridge Vaz on 16 May, 2012 11:20 PM

   

   Thanks for the link Scott. Unfortunately, that did not do the trick. Same
   error.

   So here is what the bug is. My default browser is Chrome. Bank sites
   including your help file online are redirected. This does not work in
   Chrome. If I changed the site to a site that does not get redirected it
   gets launched from your application. If I changed my default browser to IE
   (arrrghhh), the redirect works. Anyways, that should be an easy fix now
   that you know the problem.

   Thanks again for getting back,
   --Len

   • Edit

8. 8 Posted by Scott Meehan on 17 May, 2012 04:36 PM

   

   Hi Len,

   I'm wondering if there's a conflict somewhere in the Windows browser preferences and Moneydance. Interestingly, I got that same error too in the console a couple of times, but am no longer getting it after tinkering around with it. I use firefox by default and a couple of times it ended up opened but not working (crashed or shutting down, perhaps) and I think the message may have been associated with that. Have you tried restarting the computer and running Moneydance as the first thing, before Chrome? Also, if there aren't any Chrome windows open, try checking for it in the task manager and killing the Chrome executable by right clicking on the taskbar, selecting "Task Manager", going to the "Processes" tab, finding the chrome.exe process, right clicking it and selecting "End Process".

   The next thing that might also help is to try setting another browser to the default system browser, and then setting chrome to be the default system browser again (in case of strange windows settings).

   The other possible fix that comes to mind is setting a default browser in Moneydance specifically (or, if you already have one set, unsetting it).

   Here's how to do it: Go to Files -> Preferences, then click on the "Network" tab, then click the "Browse" button next to the default browser line and select the browser you'd like to use.

   Please let me know if any of these work for you.

   Scott Meehan
   Moneydance Support

   • Edit

9. 9 Posted by Lenridge Vaz on 17 May, 2012 09:59 PM

   

   Hi Scott,

   So the two that worked was to reset to Chrome after IE was default. And
   your last option setting default browser from within MoneyDance. So you
   were right about something being in a funky state. A fix for you developers
   might be to populate within Money Dance the default browser and then launch
   off that. Not sure. Will be good to do something like that. Will reduce
   call volume and as a first time user a lot of people would not even bother
   trying things like I did and what you suggested. Dollars walking out the
   door :-)

   Anyways I make my money doing QA and looks like our jobs are similar. Am
   getting more into the details of how your app works because I need to move
   off Microsoft Money at some point. That will be an interesting transition.

   Thanks again for all the help. --Len

   • Edit

10. 10 Posted by Scott Meehan on 18 May, 2012 02:22 PM

    

    Thanks for the suggestion, Len--I'll pass it along! Glad the fixes worked for you!

    Scott Meehan
    Moneydance Support

    • Edit

11. Scott Meehan closed this discussion on 18 May, 2012 02:22 PM.