Refund
I am inquiring on receiving a refund for Moneydance. I was very excited to use the software after reading the reviews. After purchasing and trying it out I realized that i would be charged with a monthly fee to have direct access from Bank of America. Honestly the direct uploading of the statements is tedious and not very user friendly especially when the free software I am currently using through Mint.com connects fine with BOA. Please let me know how to proceed. Thanks so much.
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1 Posted by Angie Rauscher on 22 May, 2012 10:43 PM
Hi Mandy,
I've responded on your private thread. Let's continue the conversation there,
Angie Rauscher
Moneydance Support
2 Posted by goldene rattiga... on 05 Jun, 2012 01:28 AM
I also am inquiring on receiving a refund for Moneydance. I was very excited to use the software after reading the reviews. After purchasing and trying it out I realized that i would be charged with a monthly fee to have direct access from Bank of America. Honestly the direct uploading of the statements is tedious and not very user friendly especially when the free software I am currently using through Mint.com connects fine with BOA. Please let me know how to proceed. Thanks so much.
3 Posted by james f on 05 Jun, 2012 03:58 AM
Read the following article. This might change your opinion about Mint.com and Intuit as a whole.
http://www.bogleheads.org/forum/viewtopic.php?p=643710
Furthermore, research "Account Aggregation". Moneydance does not make use of "Account Aggregation". Moneydance is not a service, it is just a peice of software.
Intuit, makers of Quicken and owners of Mint.com makes heavy use of "Account Aggregation". They keep all of your usernames / passwords on their computer systems. Highly unsafe, in my view. The makers of Moneydance provide software only. They do not store your personal information anywhere on their systems.
4 Posted by james f on 05 Jun, 2012 04:04 AM
Please read the attached?
5 Posted by Angie Rauscher on 05 Jun, 2012 04:58 AM
Goldene,
If you'd like to apply for a refund, please email us directly at support (at) moneydance (dot) com. Thanks!
Angie Rauscher
Moneydance Support
6 Posted by Michael Tauvell on 09 Jul, 2012 10:01 PM
Hello
I am a Moneydance purchaser. I am not satisfied with this program. I moved from Quicken after four years to Moneydance because of a change in computing i.e. PC to Mac. Although it is fine for somethings I find it frustrating that data is saved on the desktop instead of a preferred file, that I am unable to set up a budget, that I am unable to place the Moneydance icon onto my dock & frankly the austere layout / charts just do not attract. I did look through forums & followed steps concerning the file saving to no avail. The not being able to dock the icon is a mystery & as for the budget I could probably figure it out but, it didn't seem worth the time involvement. Just not very excited after the trial period + two months. As I have begun to search for different budgeting software I see that money back guarantees are offered from other financial software providers. Does Moneydance offer this?
7 Posted by Jessica Little on 10 Jul, 2012 12:07 PM
Hi Michael,
If you'd like to apply for a refund, please email us directly at support (at) moneydance (dot) com or start a new private discussion to request your refund.
Jessica Little
Moneydance Support
Jessica Little closed this discussion on 10 Jul, 2012 12:07 PM.