Moneydance locks up

Barry Jacobs's Avatar

Barry Jacobs

14 Nov, 2009 01:11 PM

I have been using moneydance on a mac book pro for over a year. It has been working fine. Just a few days ago, when I ask to download transactions the blue spinning wheel shows up and nothing happens. The program freezes and I have to force quit.
Does anyone have experience with this problem and have steps to resolve the issue.

  1. 1 Posted by Steve Goodwin on 14 Nov, 2009 04:08 PM

    Steve Goodwin's Avatar

    I'm afraid that my MD has just started to do this today on my Windows 7 system.

    First, I added a single transaction to one account and this worked OK. I then tried to add another transaction to a different account, whereupon the software appeared to just freeze. In the end, I had to kill off the program with Task Manager.

    I then restarted MD. Added the first transaction successfully, then saved my file. But when I tried to add the second transaction, the software froze again and I had to kill it off again.

    I hope this helps. If anyone at MD requires further information, please get in touch.

  2. 2 Posted by Steve Goodwin on 15 Nov, 2009 11:27 AM

    Steve Goodwin's Avatar

    Just a postscript to my previous post. The problem appeared to resolve itself after I rebooted the PC.

    It may have no bearing, but I also reduced the amount of text that I'd entered in the transactions' memo field.

  3. 3 Posted by Jessica Little on 17 Nov, 2009 01:20 PM

    Jessica Little's Avatar

    Hi Steve,

    Thanks for the update on your experience of this crash. I'm curious: if you go back to entering a lot of text in the memo field, does the problem return? It would be good to know if this is causing crashes so we can fix the bug.


    Are you still experiencing problems? Does Steve's resolution help you in any way?

    Jessica Little
    Moneydance Support

  4. 4 Posted by Steve Goodwin on 17 Nov, 2009 09:01 PM

    Steve Goodwin's Avatar

    Jessica - I've tried entering transactions with a lot of text - some with more than 300 characters - and with no repetition of the problem. Perhaps my problem was more to do with Windows than MD.

  5. 5 Posted by Ben Spencer on 18 Nov, 2009 04:42 PM

    Ben Spencer's Avatar

    Hi Barry

    Thanks for the update. Please let us know if the problem reappears and we will investigate the cause further.


    Ben Spencer
    Moneydance Support

  6. Ben Spencer closed this discussion on 18 Nov, 2009 04:42 PM.

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