Product refund
I posted my disappointed with your product on your Facebook site. I was directed to open a dialog here to get a refund. How do we proceed?
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Support Staff 1 Posted by Ethan on 11 Aug, 2012 03:08 AM
I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Ethan Tupelo
Moneydance Support
2 Posted by Angie Rauscher on 17 Aug, 2012 06:20 PM
Tom,
I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end. I hope this email makes it's way to you successfully,
Angie Rauscher
Moneydance Support
Angie Rauscher closed this discussion on 17 Aug, 2012 06:20 PM.