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Download transactions

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Paul S.

14 Aug, 2012 04:36 PM

MD has been working great but suddenly will not download transactions for 2 different credit card providers and two different financial institutions for checking/saving accounts. It has always downloaded upon starting up MD and also worked inside an individual credit or bank account. Same problem on two different Macs. Downloaded a copy of MD 2011r2 (803) with same problem.

1. 1 Posted by -Kevin N. on 14 Aug, 2012 05:57 PM

   

   Hi Paul,

   Do you otherwise have internet access? Can you access web sites?
   Are there other accounts in your Moneydance data file that still perform as expected regarding downloading txns?
   Are you behind a router?
   Have you changed any firewall settings lately?
   It's unlikely that 4 different financial institutions (FI) all went down at the same time however you should still provide the names of the FIs.

   -Kevin N.

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2. 2 Posted by Paul S. on 14 Aug, 2012 07:32 PM

   

   Internet access? Web sites? Well, yeah, I got to this page didn't I?
   ALL accounts from which Moneydance downloaded transactions do NOT download now.
   No change in any computer/router/internet/firewall settings or hardware.
   As unlikely as it may be that IS the case. I have tried "Download all accounts" and "Download Transactions" for each account.
   Delta Community Credit Union, Wells Fargo, American Express and USAA Visa.
   There must be a file problem of some sort since I cannot download from 2 different computers using a data file in Dropbox. MD has worked flawlessly for nearly 3 years.

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3. 3 Posted by Paul S. on 14 Aug, 2012 07:53 PM

   

   This is the Console Window message accessed from the Help menu item in MD:
   no txn files to sync

   I'm getting more of these entries than individual accounts. Its like MD is continuing to try to sync data. I have 40+ of these entries from one click of "Download Transactions" with another entry every 10 seconds.

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4. 4 Posted by Paul S. on 14 Aug, 2012 08:01 PM

   

   I figured out that the "no txn files to sync" is MD saving to the data file.

   I'm not seeing any Console Window entries when I click to download transactions.

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5. 5 Posted by Paul S. on 14 Aug, 2012 08:45 PM

   

   Solved?

   I had restarted my Mac with no fix.

   Shutdown, waited about 10 minutes and restarted and MD works like before.

   Mac issue with Mountain Lion OS?

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6. 6 Posted by -Kevin N. on 14 Aug, 2012 08:57 PM

   

   Hi Paul,

   Glad to hear that your connected again. When all else fails - reboot. :)

   There was an issue with Gatekeeper in ML that was resolved. Look to post # 2 from forum member james f in the following thread. He provides a link to the installation file for the signed version of build (803)
   http://help.infinitekind.com/discussions/questions/4904-is-moneydan...

   You may want to try installing that build if the downloading issue that you experienced continues.
   -Kevin N.

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7. 7 Posted by Paul S. on 14 Aug, 2012 09:12 PM

   

   Right! Except this one took a total shutdown and restart.

   Sorry for being so sarcastic.

   This past weekend I recommended Moneydance to someone who was considering moving from a PC to a Mac but concerned about their Quicken file.

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8. 8 Posted by -Kevin N. on 14 Aug, 2012 09:32 PM

   

   Hi Paul,

   This past weekend I recommended Moneydance to someone who was considering moving from a PC to a Mac but concerned about their Quicken file.

   You might want to point them to the Knowledge Base article with the instructions for exporting their Q data and importing it into MD.

   http://help.infinitekind.com/kb/importing-from-quicken-or-ms-money/...

   -Kevin N.

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9. System closed this discussion on 31 Mar, 2015 03:50 PM.