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Extension Erro

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mancubcheif

17 Sep, 2012 12:24 AM

I can't add extensions...I get the following error

java.net SocketExceptions:
Permission denied: connet

I've unblocked moneydance in norton but get the same error. I"m running Windows 7

1. 1 Posted by -Kevin N. on 17 Sep, 2012 01:58 AM

   

   Hi mancubcheif,
   The error message sounds like you have a permissons problem with the .moneydance folder.
   In Win 7, click the Start button.
   Click on your user name.
   In the resulting Explorer window, right click the .moneydance folder.
   Select 'Properties' from the context menu.
   Select the 'Security' tab.
   Select your user name in the 'Group or user names' section.
   Look to the 'Permissions' section.
   Make sure that you have 'Full control'.
   If not, click 'Edit' and change the permissions for your user name.
   HTH -Kevin N..

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2. 2 Posted by mancubcheif on 17 Sep, 2012 03:18 AM

   

   Thanks for the quick reply but my username had full control already...any other help would be greatly appreciated

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3. 3 Posted by -Kevin N. on 17 Sep, 2012 03:35 AM

   

   Hi mancubcheif,

   There should be a folder inside the .moneydance folder called fmodules.
   Check the permisions for that folder as well.
   The fmodules folder is where the extensions are placed.
   If everything looks ok there then in order to assist the MD Support Staff in helping you, you should provide the following:
   Moneydance version
   Operating System
   Version of Java
   You can glean this information from the first few lines of text in the Console Window listed under Moneydance's Help menu. Copy and paste the information into your next post.

   HTH -Kevin N.

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4. 4 Posted by Wicks Family on 17 Sep, 2012 12:16 PM

   

   Full Contoll there as well
   Requested info:
   Moneydance 2011r2 (803)
   OS: Windows 7 6.1 x86
   Java: 1.7.0_07

   Thanks

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5. 5 Posted by Jessica Little on 17 Sep, 2012 12:39 PM

   

   If you turn off Norton completely and try again, are you able to download extensions? Also, you may want to check to make sure the Windows built-in firewall isn't blocking Moneydance.

   Jessica Little
   Moneydance Support

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6. 6 Posted by Wicks Family on 17 Sep, 2012 03:05 PM

   

   Turned off and still no access...
   Windows firewall off as well

   Does the trial block anything? Since it is a trial can I uninstall and
   reinstall?

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7. 7 Posted by -Kevin N. on 17 Sep, 2012 03:16 PM

   

   Hi Wicks Family,
   I think that at this juncture re-installing is a good idea.
   So as to eliminate the posibility of corruption as the culprit, I would re-download the installlation file and re-install using the new file.
   You may want to try installing the version that comes with 32 bit Java. It is listed on the following webpage as 'Windows (includes Java)'.
   http://moneydance.com/other
   HTH -Kevin N.

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8. 8 Posted by Scott Meehan on 17 Sep, 2012 03:42 PM

   

   Hi,

   If you click on one of your accounts on the left sidebar, then go to Online -> Setup online banking, then click the "New Connection" button, are you able to download the list of financial institutions?

   Also, can you try opening a console window by going to Help -> Console Window, then try adding an extension and pasting the output here so we can analyze it?

   Scott Meehan
   Moneydance Support

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9. 9 Posted by Wicks Family on 17 Sep, 2012 03:56 PM

   

   That install with java worked

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10. 10 Posted by Scott Meehan on 17 Sep, 2012 03:57 PM

    

    Glad to hear that it's working now! Please let us know if we can be of further assistance!

    Scott Meehan
    Moneydance Support

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11. Scott Meehan closed this discussion on 17 Sep, 2012 03:57 PM.

12. Wicks Family re-opened this discussion on 17 Sep, 2012 03:58 PM

13. 11 Posted by Wicks Family on 17 Sep, 2012 03:58 PM

    

    A list downloaded...

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14. 12 Posted by -Kevin N. on 17 Sep, 2012 04:04 PM

    

    Hi Wicks Family,
    Can you install extensions now?
    -Kevin N.

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15. 13 Posted by Wicks Family on 17 Sep, 2012 06:47 PM

    

    Yes everything is working since the uninstall and download w/Java

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16. 14 Posted by -Kevin N. on 17 Sep, 2012 06:50 PM

    

    Excellent!
    Feel free to post back if you have any other questions.
    -Kevin N.

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17. Jessica Little closed this discussion on 18 Sep, 2012 12:55 PM.