2010 and pasting a password

Ron Burns's Avatar

Ron Burns

09 Dec, 2009 05:49 AM

I downloaded 2010 and noticed nearly immediately that it won't let me paste a password into the dialog for downloading transactions. I normally do command-v to paste my passwords from keypassX. I notice that the app's drop down menus (edit/view/online, etc) also vanish when the password dialog is open.

Not being able to paste is a bit of a problem, as there's no way I'm keying in my complex passwords all of the time... I'm running on Mac 10.6.2.

  1. 1 Posted by fulwave on 10 Dec, 2009 03:58 PM

    fulwave's Avatar

    I have this same issue.

    You can go to the Moneydance menu bar and select "Paste" as a work around until this is fixed.

  2. 2 Posted by Angie Rauscher on 14 Dec, 2009 07:07 PM

    Angie Rauscher's Avatar

    If you are not using the most recent version (2010 build 726), please update to that version. You can download the update here. This update has resolved a few key issues our users have been experiencing. Please let me know if your issue persists and we will look into other solutions.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  3. 3 Posted by Ron on 15 Dec, 2009 04:08 AM

    Ron's Avatar

    I tried 2010 build 726 and have the same problem. When I want to download transactions, the "Online Banking Authentication" dialog comes up. While this dialog is up, the Mac menu bar contains no menus other than Moneydance (there is no File, Edit, View, etc.). Therefore I can't select Edit / Paste in order to paste my password into the password field. Nor does the normal Command-V paste key combination work.

    To be clear, I can download transactions, but I'd prefer to copy and paste my passwords rather than type them into the authentication dialog.

    I'm running OS X 10.6.2 with Java 1.6.0_17 from Apple.

  4. 4 Posted by Angie Rauscher on 16 Dec, 2009 10:15 PM

    Angie Rauscher's Avatar

    We are working on this issue, and will post an update when we have more information.

    Angie Rauscher
    Moneydance Support

  5. 5 Posted by Doug Lhotka on 13 Jan, 2010 06:20 PM

    Doug Lhotka's Avatar

    any update on this - it's a real pain with 15 character random passwords! There's no workaround (the menu is grey).

  6. 6 Posted by Angie Rauscher on 15 Jan, 2010 02:37 PM

    Angie Rauscher's Avatar

    Is this issue continuing with Moneydance 2010r2 (build 735)? Please let me know so we can appropriately address this issue. I apologize for any inconvenience this has caused you.

    Angie Rauscher
    Moneydance Support

  7. 7 Posted by Doug Lhotka on 15 Jan, 2010 03:47 PM

    Doug Lhotka's Avatar

    Yes, when setting up a new online service, there is no edit menu available, so there's no workaround.

  8. 8 Posted by Dave McGraw on 17 Jan, 2010 07:06 PM

    Dave McGraw's Avatar

    I'm a windows XP SP3 user and have the current version of Moneydance installed (downloaded last week to trial) but it is not possible to copy and paste. The only workaround is to go to the MoneyDance Edit menu and choose paste from there but it sure would be far far easier to be able to use the normal keyboard shortcuts of ctrl-v to paste and ctrl-c to copy. Is a fix for this planned?

  9. 9 Posted by Dave McGraw on 17 Jan, 2010 08:36 PM

    Dave McGraw's Avatar

    Upon further copy and paste work in MoneyDance, I found that sometimes ctrl-v does work and other times it does not. I'm not sure what the reason is.

  10. 10 Posted by Ron Burns on 18 Jan, 2010 10:41 PM

    Ron Burns's Avatar

    I can confirm that the issue is unchanged with build 735. On the online banking authentication dialog, there is no way to paste a password. On a mac, there is no Edit menu visible, nor does command-v work.

  11. 11 Posted by Angie Rauscher on 21 Jan, 2010 04:30 AM

    Angie Rauscher's Avatar

    So it seems that cut and paste work in some fields and windows but not others in build 735. We are working to resolve this issue in future builds, and I have directed our developer to this issue. I'm sorry I don't have a more satisfactory resolution at the moment, but we hope to have one in the coming weeks. (I use Moneydance for my own personal finances and have found this frustrating as well, so please know we are working on it as best we can.)

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  12. 12 Posted by Doug Lhotka on 21 Jan, 2010 04:03 PM

    Doug Lhotka's Avatar

    Hi,

    I'm getting copied on other people's responses.

    Cheers,

    Doug

    Begin forwarded message:

    From: Dave McGraw <[email blocked]>
    Date: January 21, 2010 8:35:02 AM MST
    To: [email blocked]
    Subject: Re: 2010 and pasting a password [Problems]
    Reply-To: Infinite Kind Support <[email blocked]>

    // Add your reply above here
    ==================================================
    From: Dave McGraw
    Subject: 2010 and pasting a password

  13. 13 Posted by Angie Rauscher on 21 Jan, 2010 07:52 PM

    Angie Rauscher's Avatar

    Dave- we're working on improvements to the help documentation, so I hope the improvements will please our users when we release them.

    Doug- to stop getting copied, please view this case at http://help.infinitekind.com/discussions/problems/482-2010-and-past... and select the "Unsubscribe from updates" option in the upper right hand corner. I am sorry for the inconvenience.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  14. 14 Posted by Angie Rauscher on 21 Feb, 2010 11:07 PM

    Angie Rauscher's Avatar

    We have released an "Almost Final Draft" of the Moneydance 2010 help documentation, which is located here. I apologize for the delay in this important piece of our software.

    Angie Rauscher
    Moneydance Support

  15. Angie Rauscher closed this discussion on 21 Feb, 2010 11:07 PM.

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