Inconsistent saving behaviour [MacOSX 10.6.2]

eN0ch's Avatar

eN0ch

09 Dec, 2009 06:02 AM

This crept back into MD in one of the later updates to MD2008 (or it could perhaps be related to the OSX upgrade from 10.5 to 10.6?), and I notice it's still there in MD2010. Sometimes nothing happens if I try to manually save the latest changes to my data using the cmd-S keyboard shortcut. If I then use the 'File' menu command with the mouse that works fine. I haven't managed to figure out whether there's a specific set of steps to produce this situation .. it appears to be intermittent.

  1. 1 Posted by Brian Adler on 09 Dec, 2009 05:01 PM

    Brian Adler's Avatar

    Enoch,

    Do you have anything in your help->console window that might be a related error message?

    Brian

  2. 2 Posted by eN0ch on 09 Dec, 2009 11:21 PM

    eN0ch's Avatar

    Hi Brian,

    Thanks to you, I now know that the console window exists :) .. But alas, no help in this case. I just checked it (immediately after seeing the behaviour), and found nothing after "finished updating prices".

    But just checked back again .. and there is a reference to "autosave task". Is it possible that the autosave function could cause this?? Not sure .. No other clues.

    Lance

  3. 3 Posted by trevor on 10 Dec, 2009 08:24 PM

    trevor's Avatar

    I have had this issue before -- I usually have to click on a different account and then it will let me do the save command. Weird, but something I know to look for before I quit now. I noticed that the icon in the title bar changes from a faded version to a solid colored one once the file is saved as well

  4. 4 Posted by Angie Rauscher on 23 Dec, 2009 12:07 AM

    Angie Rauscher's Avatar

    If you are not using the most recent version (2010 build 730), please update to that version. You can download the update here. This update has resolved a few key issues our users have been experiencing, including some saving issues. Please let me know if your issue persists and we will look into other solutions.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  5. 5 Posted by eN0ch on 24 Dec, 2009 01:14 AM

    eN0ch's Avatar

    Sorry to say this is still happening with newest update.

  6. 6 Posted by Angie Rauscher on 26 Dec, 2009 09:33 PM

    Angie Rauscher's Avatar

    In the past some of our users have experienced issues when using the auto-save function on a Mac. Would you be willing to turn off this option and let me know how/if that affects things.

    Thanks for bearing with us, as you said this has been a touch issue to reproduce which is making it a bit more difficult to reproduce.

    Angie Rauscher
    Moneydance Support

  7. 7 Posted by eN0ch on 28 Dec, 2009 03:32 AM

    eN0ch's Avatar

    Hi Angie,

    I've had the auto save switched off now for about a day. I haven't had 100% success with saving by keyboard shortcut, but I'm fairly confident it's been better than before. So I'd say that might be one part of a clue to the issue, but not all of it.

  8. 8 Posted by eN0ch on 28 Dec, 2009 04:42 AM

    eN0ch's Avatar

    Most commonly the failure to save by shortcut happens on home page; switching to Reminders or any account view usually fixes it.

  9. 9 Posted by Angie Rauscher on 29 Dec, 2009 02:28 AM

    Angie Rauscher's Avatar

    Thank you for providing us with this information. I am passing it on to our developer, and one of us will get back to you in the next few days with more information.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance!

    Angie Rauscher
    Moneydance Support

  10. 10 Posted by eN0ch on 31 Dec, 2009 11:26 PM

    eN0ch's Avatar

    I think I've cracked it. I believe this behaviour happens in a specific circumstance:
    • I'm on the "Home Page"
    • I click on something that opens a pop-up (e.g. a saved report, a stock price, etc.)
    • I subsequently close the pop-up
    • closing the pop-up returns me to the home page view, where the "Home Page" item in the lefthand panel is "selected but not selected" - i.e. there's a grey-blue highlight over it rather than the bold blue that you get when you click on it in the panel

    Now .. In this circumstance, I can save with the menu command but not with the keyboard shortcut.

    If I click on the "Home Page" item in the panel (resulting in the bold blue highlight), I can then save with the shortcut.

    Clearly some inconsistent behaviour somewhere. Hopefully you guys can pick it up from there.

  11. 11 Posted by Angie Rauscher on 03 Jan, 2010 04:18 AM

    Angie Rauscher's Avatar

    Enoch,

    Thanks for your continued assistance in addressing this issue. I will pass all of this info on to our developer.

    Angie Rauscher
    Moneydance Support

  12. Angie Rauscher closed this discussion on 06 Jan, 2010 03:27 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

21 Apr, 2024 02:58 AM
21 Apr, 2024 02:49 AM
21 Apr, 2024 02:40 AM
21 Apr, 2024 01:47 AM
21 Apr, 2024 01:44 AM