Entries not being saved

george Richardson's Avatar

george Richardson

09 Dec, 2009 06:31 AM

I'm looking for a replacement for Quicken and thought this might do it. However, I have twice entered about thirty deposits into a split entry. I've saved the entry and quit. I also have preferences set to save on Quit.

When I relaunch MD, ALL MY ENTRIES ARE LOST!! This is obviously not OK. Now what??

Over to you.

  1. 1 Posted by george Richards... on 09 Dec, 2009 06:48 AM

    george Richardson's Avatar

    I've read several posts and saw some frequently repeated questions. So, to supplement my post, I'm running 10.6.2 on a MBP, 2.4 GHz, 4 GB RAM. Here's the full text of the error log:
    Starting Moneydance 2010 BETA (721) using Java 1.6.0_17 ...
    showing account: Checking
    running autosave task
    running autosave task
    running autosave task
    running autosave task

    Hope this helps.
    G. Richardson

  2. 2 Posted by Angie Rauscher on 14 Dec, 2009 04:41 PM

    Angie Rauscher's Avatar

    George,

    If you are not using the most recent version (2010 build 723), please update to that version. You can download the update from our website at http://moneydance.com/other. This update has resolved a few key issues our users have been experiencing. Please let me know if your issue persists and we will look into other solutions.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  3. 3 Posted by Raimund Buchhol... on 14 Dec, 2009 07:29 PM

    Raimund Buchholz's Avatar

    just to be exact, we are now at build 726
    http://moneydance.com/trac/wiki/Moneydance2010Beta

    Raimund

  4. 4 Posted by George B. Richa... on 05 Jan, 2010 12:24 AM

    George B. Richardson's Avatar

    Hi. I've been away from this for a few days. I
    downloaded the latest build [Moneydance 2010r2
    (735)]. I have a brand new MacBook Pro. I had
    migrated over my account, so the new computer
    still has account information. I deleted the
    former version of MoneyDance, together with its
    -.plist and the account data that I had tried to
    use before before.

    Anyway, I am still having the same problem. After
    reinstallation, I created a brand new account
    using the "basic" choice. I made "Miscellaneous"
    the default category.

    I then made several bonus entries which were
    saved. I then went to "Edit Categories" and
    clicked on the "New" button. That opened a window
    called category [when I went to the create a new
    category window, it opened a window called "New
    Category". I checked "Expense" and went to
    "Next>". That opened a window called "Create
    Account: Expense". I found that confusing b/c I
    was trying to make a new category, not a new
    account. It definitely should say "category"
    instead of "account", since account is something
    else. Anyway, I assumed it meant Create
    "Category" and named it "Attire". I then went to
    make more entries, using Attire as the category.
    I had several related deposits, so entered
    several amounts in the "split" window.

    Here's specifically what I did: in the "Checking"
    window, showing the account register, I hit
    Cmd-N. It auto entered today's date. I tabbed
    into Check#, clicked on the up/down arrows and
    highlighted "dep". I tabbed to Description,
    entered "Clothing" and tabbed to Category. I used
    the up/down arrows again and highlighted "Attire"
    and clicked on "Split". A window called "Edit
    Splits" opened. I tabbed over to Deposit and
    entered an amount. I then hit Cmd-N and repeated
    the process in the split window. After entering
    several similar entries in the split, I clicked
    "Done", and the window closed. In the Register
    window, the line showed the correct amount for
    deposit total.

    I then closed the window by clicking on the red
    button in the upper left and then quit MD. I
    immediately re-opened the account. Where I had
    entered attire and the splits, there was still a
    line item. The line item indicated a category of
    "Miscellaneous", had no total amount and there
    was nothing in the "Edit Splits" window. All of
    the entries were lost.

    As you can imagine, this is terribly frustrating.
    I like the UI for MoneyDance, but, so far, it has
    failed to deliver. Can you tell me what I'm doing
    wrong? Obviously, data is not being saved.

    HELP!!!

    Thank you,
    George Richardson

  5. 5 Posted by Ben Spencer on 05 Jan, 2010 03:36 PM

    Ben Spencer's Avatar

    Hi George

    Moneydance does not save the data file after you enter each transaction. You must either manually save the file by selecting File->Save or if you prefer select File->Preferences and on the General tab check th9e option "Save on every quit."

    Sincerely

    Ben Spencer

  6. 6 Posted by George B. Richa... on 05 Jan, 2010 07:18 PM

    George B. Richardson's Avatar

    Thanks for the very quick response.

    I'm still a bit puzzled, but things may be
    working out. I have "Save on every quit" checked,
    and I have "Auto-Save" set for 2 minutes.
    Shouldn't that have saved the data?

    Nonetheless, I re-opened the file I had been
    working on, Cmd-N for new entry, selected
    Category and opened Split, made several entries
    in the split. Hit Cmd-S, hit Cmd-W to close the
    screen, hit Cmd-S again, then, for the very first
    time, a window opened asking if I wanted to save
    the transaction. I said yes and everything was
    saved. After quitting and re-opening, the data
    was still there! I made screen shots of every
    step along the way.

    It sounds like maybe the problem had to do with
    the Save Transaction screen not opening. This
    time, I was going very slowly, which suggests
    that maybe there needs to be a pause after
    closing the split screen. I can live with that,
    but it seems very odd.

    Also, I note that the red button in the upper
    left does not indicate that there is unsaved work
    while I make entries, leading me to believe that
    entries are saved. See the attached screen shot.

    I'll work a bit more on the account, but the cue
    about unsaved data in the red dot is a bug that
    should be corrected.

    Back to you,
    George Richardson

  7. 7 Posted by George B. Richa... on 08 Jan, 2010 08:16 AM

    George B. Richardson's Avatar

    OK. I've tried this again. I simply can't figure
    out what I could be doing wrong, but the data in
    splits is not being saved.

    I created a new account, deleted several unuseful
    categories, clicked on checking, added "Attire"
    as a category, and keyed in Cmd-N. In the entry
    line, clicked on the category "Attire" and
    clicked on "Split". I then made four entries,
    keyed Cmd-S, clicked on "Done" and ended up in
    the account window. This all seemed perfectly
    normal. Back at the registry page, I noted that
    the entry line showed that there was a total of
    $359 in the entry I'd just made, but the balance
    line at the lower right of the page says 0.00.
    The red button does not indicate that there is
    any unsaved data. Nonetheless, I went to the File
    menu and clicked on save. I then quit. Upon
    re-opening, the data entered into the split was
    gone!!!!!!!!!

    Why is this happening!!!????

    Back to you.
    George Richardson

    Thanks for the very quick response.

    I'm still a bit puzzled, but things may be
    working out. I have "Save on every quit" checked,
    and I have "Auto-Save" set for 2 minutes.
    Shouldn't that have saved the data?

    Nonetheless, I re-opened the file I had been
    working on, Cmd-N for new entry, selected
    Category and opened Split, made several entries
    in the split. Hit Cmd-S, hit Cmd-W to close the
    screen, hit Cmd-S again, then, for the very first
    time, a window opened asking if I wanted to save
    the transaction. I said yes and everything was
    saved. After quitting and re-opening, the data
    was still there! I made screen shots of every
    step along the way.

    It sounds like maybe the problem had to do with
    the Save Transaction screen not opening. This
    time, I was going very slowly, which suggests
    that maybe there needs to be a pause after
    closing the split screen. I can live with that,
    but it seems very odd.

    Also, I note that the red button in the upper
    left does not indicate that there is unsaved work
    while I make entries, leading me to believe that
    entries are saved. See the attached screen shot.

    I'll work a bit more on the account, but the cue
    about unsaved data in the red dot is a bug that
    should be corrected.

    Back to you,
    George Richardson

  8. 8 Posted by Noname on 08 Jan, 2010 03:59 PM

    Noname's Avatar

    Does this relate to my problem that I was having with saving changes in investment accounts? http://help.infinitekind.com/discussions/problems/661-md-build-725-...

  9. 9 Posted by Ben Spencer on 08 Jan, 2010 04:31 PM

    Ben Spencer's Avatar

    Hi George

    I think I know what is going on here. After you enter the splits in the split window and click the done button you are taken back to the transaction register. At this point the new split transaction is still in edit mode. It is not yet recorded into the register. If you save here the new split transaction will not be written to the file. You must first press the enter key to record the split transaction to the register. Once the split transaction is in the register it will save,

    Please verify that this is the case.

    Sincerely

    Ben Spencer

  10. 10 Posted by Noname on 08 Jan, 2010 07:13 PM

    Noname's Avatar

    Ben, would this have any application to the problem I was having regarding making changes in the investment register? I was in the "securities detail" screen where I double clicked on a transaction which then opened up the register and I made the change in the register. Was there an additional step I needed to take after I entered the change?

  11. 11 Posted by Ben Spencer on 08 Jan, 2010 07:27 PM

    Ben Spencer's Avatar

    jbnyt,

    If you make a change to a transaction it is necessary to press enter on your keyboard to apply the change to the register. If the transaction was still in edit mode the changes would not be saved.

    Ben

  12. 12 Posted by Noname on 08 Jan, 2010 07:33 PM

    Noname's Avatar

    Maybe that was the problem. Everything seems ok now. Thanks.

  13. 13 Posted by George B. Richa... on 08 Jan, 2010 10:08 PM

    George B. Richardson's Avatar

    That may have done it. I re-opened MD, hit Cmd-N,
    entered Attire again and went to the Split
    window. After making several Split entries as
    previously described, I clicked Done. Upon return
    to the register page, I hit Return and heard a
    very satisfying "K-Ching" and saw the entry in
    the top part of the registry.

    I quit and re-opened and the entry with all the
    split information was still there.

    If this solves the problem, then the MoneyDance
    documentation REALLY Really must be fixed so that
    the user knows that the red button is
    meaningless, user data is not saved unless and
    until the user has clicked Enter or Return in the
    Register window. I doubt that I am alone in
    depending on the red dot to be an accurate
    indicator of the status of my data. Like all
    users, I assume that this is an easy fix. ;-)

    Let's see if this works now.
    Thanks,
    George Richardson

  14. 14 Posted by Ben Spencer on 09 Jan, 2010 04:07 PM

    Ben Spencer's Avatar

    Hi George

    Thanks for getting back to me. i'm actually working with Angie today on some of the documentation. I'll be sure to mention the addition of this important information.

    SIncerely

    Ben Spencer

  15. 15 Posted by George B. Richa... on 11 Jan, 2010 05:55 PM

    George B. Richardson's Avatar

    I spent several hours yesterday entering data and
    using Splits. Everything seems to be working OK.

    So today, I went to buy MD. While we were having
    our discussion, the price was $14.95. Now it
    seems to be $39.95.

    How do I get the $14.95 price?

    Thanks,
    George Richardson

  16. 16 Posted by Ben Spencer on 11 Jan, 2010 06:10 PM

    Ben Spencer's Avatar

    Hi George

    Where did you see the price at $14.95? The price has been $39.95 for as long as i can remember.

    Ben

  17. 17 Posted by George B. Richa... on 12 Jan, 2010 01:40 AM

    George B. Richardson's Avatar

    It was posted on your website and sent in an
    email, which I don't find right now, but probably
    could. The gist of the message was that MD had
    gotten lots of feed back about its price and that
    it was making a turn of the year offer to sell
    the license at $14.95.

    GeorgeR.

  18. 18 Posted by Ben Spencer on 12 Jan, 2010 02:04 AM

    Ben Spencer's Avatar

    Hi George

    There is a blog post about a 20% discount here

    http://moneydance.com/blog/

    If that is not what your were referring to could you provide a copy of the email?

    Sincerely

    Ben Spencer

  19. 19 Posted by George B. Richa... on 13 Jan, 2010 08:00 PM

    George B. Richardson's Avatar

    Hi. I searched through my emails and server and
    discovered that it's my misrecollection. I was
    looking at a new email client at the same time as
    I was looking at a new accounts package. It is
    the email client that offered the price
    reduction. My bad!

    Thanks,
    GeorgeR.

  20. Ben Spencer closed this discussion on 13 Jan, 2010 10:29 PM.

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