Program will not load

harperinsurance's Avatar

harperinsurance

27 Apr, 2009 07:09 PM

Tried to open Moneydance today and the Logo will display on screen and them immediately minimizes to system tray. Actual program will not run. OS XP and full version of MD. Have used for over a year without problems. Tried downloading again and was prompted Moneydance already exist.

All other programs running ok

Thanks.

  1. 1 Posted by Brian Adler on 06 May, 2009 10:46 PM

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    It may be that Moneydance is already running but is minimized. I have seen this before with XP. Does the task manager show that MD is running? If Moneydance is actually running but minimized, try right clicking it's icon at the bottom of your screen and choose to maximize the window. Please let me know if something else is causing this and Moneydance is in fact not running at all for some reason.

  2. 2 Posted by agwsmail on 19 Jul, 2009 10:28 PM

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    I'm having the same problem as harperinsurance.
    Launch the program, Moneydance splash screen comes up and the program appears to be running minimized with a tab in the system tray. If I click Moneydance in the system tray, it appears that the focus changes from Firefox (or whatever program I am in) to Moneydance . . . but the program never appears.
    No duplicate instances listed in Windows Task Manager. In fact, persists after reboot. Uninstalled, re-installed from fresh download, same behavior. Tried opening by double-clicking directly on moneydance data files, same behavior. error.log contains one line: ignoring invalid argument: -Xmx1024m

    Any suggestions?
    Edit: Using Windows XP, SP3 - been running Moneydance fine until just now.

  3. 3 Posted by cppwood56 on 20 Jul, 2009 03:15 PM

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    Hmm... I had a similar problem but running Win7 RC and in my case I had to use Admin login and only then after logging in did I get the Moneydance password screen which I logged in and - voila it came up maximized!

    This started after I installed Microsofts MSE beta AV, yes folks living on the edge so I'm prepared to take my lumps here.

    I'm not sure if this would help any of you since your using XP but just thought I would pass it on.

  4. 4 Posted by Ben Spencer on 20 Jul, 2009 08:23 PM

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    What version of java are you using? I suggest upgrading to the latest version of java from sun.

    http://www.java.com/en/download/manual.jsp

    Ben

  5. 5 Posted by cppwood56 on 20 Jul, 2009 09:12 PM

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    I am using the latest Java build 6.14.

  6. 6 Posted by agwsmail on 21 Jul, 2009 04:25 AM

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    No luck. I am also using 6.14. I tested functionality from the Java
    website and everything tests properly and indicates current version. I
    uninstalled java from control panel, re-installed and still no luck.
    Any other ideas?

  7. 7 Posted by Ben Spencer on 21 Jul, 2009 07:07 PM

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    Make a copy of your .md data file and then do the following to get a completely fresh start.

    Run the uninstall program that comes with Moneydance. This is most likely in "C:\program files\Moneydance" but might be somewhere else if you installed Moneydance to somewhere other than the default location. It is called un install, double click it to run it.

    Then Delete the "C:\program files\Moneydance" directory.

    I would then uninstall all versions of java that you have installed on your computer using the Windows control panel.

    Moneydance also created folder called .moneydance in your user directory to store your Moneydance preferences. This should be in "C:\Documents and Settings\yourUserName". Delete this as well it possible that the preferences files stored here have become corrupted.

    Then log in to windows as administrator and install the latest version of Moneydance with java.

    If that doesnt work I let me know and I'll investigate further.

    Sincerely

    Ben Spencer

  8. 8 Posted by agwsmail on 22 Jul, 2009 04:53 AM

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    Bingo. I followed the below instructions exactly and I'm now back up and
    running. Thank you for your help Ben.
    I suspect it might have been the .moneydance file that was giving such a
    headache.

  9. 9 Posted by cppwood56 on 22 Jul, 2009 01:49 PM

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    Thanks Ben, that worked for me as well!

  10. 10 Posted by michelle.carter on 14 Aug, 2009 04:12 PM

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    I am having the same issue, I'm running windows XP on an Asus EEE netbook. I uninstalled and reinstalled with the version with Java, but it still won't load completely. Now, when it's minimized in the taskbar, it says Moneydance (640). Any ideas?

  11. 11 Posted by Ben Spencer on 14 Aug, 2009 08:50 PM

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    Hi Michelle

    It might be that Moneydance is starting up minimised. Try right clicking on Moneydance in the task bar and select Maximise.

    Ben

  12. 12 Posted by David on 21 Aug, 2009 03:37 PM

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    I was thinking of upgrading to 640 I am using 579 currently and I have had no problems.

    I have downloaded the newest version 640 but now I am not sure if i should try it. Would it damage my moneydance.md file if I tried it?

  13. 13 Posted by Ben Spencer on 21 Aug, 2009 03:59 PM

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    Hi David

    build 640 will not damage your moneydance.md file, they use the same file format and I have had no report of build 640 causing such a problem.. And if you want to be extra sure make a backup copy of your md file first.

    Sincerely

    Ben Spencer

  14. 14 Posted by David on 22 Aug, 2009 02:50 AM

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    Sorry I should have asked this differently, I was thinking of upgrading to the 640 build
    but I read about a bug that would make moneydance to load. Is this a moneydance bug or is it a java issue?

  15. 15 Posted by Ben Spencer on 22 Aug, 2009 02:07 PM

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    Hi David

    The bug does not prevent moneydance from loading. In some rare situations it loads moneydance in its minimised state on Windows XP. If this happens to you right click on the moneydance item in the task bar to resolve the problem. I believe it is a moneydance bug and not a java bug. Either way it is easily resolved and will not cause any loss of data.

    Sincerely

    Ben Spencer

  16. 16 Posted by Marion on 25 Aug, 2009 08:38 AM

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    Thanks for the above. I hadn't loaded MD since April 09 (Win XP) and it failed to load completely. Wasn't in Win Task Manager. Tried the online Java update which failed. Tried the offline version and it worked. MD loaded! Yay!

    So updated MD and I'm back in business.

    Think it was caused by using Google Chrome as my browser, which is still not supported by Java. Thought I'd let you know.

    Thanks again.

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