Moneydance 2010 won't run properly
When I open the app (build 723) it opens and then starts to
download from the accounts. With each download, another window
opens so at the end of this process I had 6 windows open and the
whole thing was frozen. I need to force quit to get out of it. What
a mess.
Alan
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1 Posted by alannies on 10 Dec, 2009 02:07 PM
Followup: I deleted the plist and the .moneydance files and downloaded a fresh new 2010 build 723. I opened my existing database and told it not to download in the background. I then clicked online and said download all accounts and 9 new windows opened and the whole mess froze. Force quit. Then went back to old moneydance 2008 and it works but the menu bar is no longer at the top of the screen like mac programs but at the top of the window, like windows programs. I need help please.
Alan
2 Posted by alannies on 11 Dec, 2009 06:48 PM
Followup #2: Deleted everything--program, plist, .moneydance files and then redownloaded MD 2010. Used a database file from time machine and started up the new program. If I download from only one account, it works fine. If I download from all accounts at once, the program opens a new window for each account. If there is a query on one of the accounts regarding a security, then the process freezes and won't continue and the program has to be force quit. If there are no queries, then the process completes but leaves all the windows open--one for each account that was downloaded. If you then go the the windows to accept the downloaded transactions, the process is painfully slow. There is a substantial delay after each edit or acceptance, however the entire program is not frozen.
So I hope this will give someone from Moneydance enough information to help me.
Alan
3 Posted by djnward on 11 Dec, 2009 07:57 PM
Same problem! Downloaded build 723 but it actually opened correctly at first. Now I only have some of the new features.
4 Posted by Angie Rauscher on 23 Dec, 2009 12:20 AM
What version of Moneydance are you using? You can find out your version by going to the Help Menu and choosing the About Moneydance option. If you are not using the most recent version (2010 build 730), please update to that version. You can download the update here. This update has resolved a few key issues our users have been experiencing. Please let me know if your issue persists and we will look into other solutions.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Angie Rauscher
Moneydance Support
5 Posted by Richard Ward on 23 Dec, 2009 02:57 AM
On Dec 22, 2009, at 4:20 PM, Angie Rauscher wrote:
> // I reloaded the current addition and this time everything is working except that the menu is in the moneydance window rather than at the top of the screen. Can that be reset?
Thanks
Dick Ward
> ==================================================
> From: Angie Rauscher
> Subject: Moneydance 2010 won't run properly
>
> What version of Moneydance are you using? You can find out your version by going to the Help Menu and choosing the About Moneydance option. If you are not using the most recent version (2010 build 730), please update to that version. You can download the update [here](http://moneydance.com/trac/wiki/Moneydance2010Beta). This update has resolved a few key issues our users have been experiencing. Please let me know if your issue persists and we will look into other solutions.
>
> Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
>
> Angie Rauscher
> Moneydance Support
>
> View this Discussion online: http://help.infinitekind.com/discussions/problems/492-moneydance-2010-wont-run-properly
> --
> Reply with #ignore to stop receiving notifications for this discussion.
6 Posted by alannies on 23 Dec, 2009 03:16 AM
With build 730, the program is working better and the menu is now where it should be at the top of the screen on the Mac. However, I still have occasional problem with the program hanging and needing to be force quit. This occurs when I try to download all accounts and there are several accounts with new data. Sometimes as many as 9 different windows open and the program becomes non responsive. I have decided that this new feature, which I would like, is not going to work so I download the accounts individually and have no problem Too bad, though--it was a good idea to have them all download.
Alan
7 Posted by Richard Ward on 28 Dec, 2009 12:06 AM
Thanks alannies: downloaded that version and all seems to be working fine now.
Richard Ward
8 Posted by avp2 on 28 Dec, 2009 02:14 AM
I had a similar problem when first trying the "download all" function. I had a couple of accounts that I had canceled "direct access" for, but had not cleared out their "online" setups (online bank/billpay setup>disable). A transaction error would indeed cause a lockup and the bad accounts failed (naturally).
After I cleared out the problem ones, download all works fine.
I like a separate register window opening for each account with new transactions; makes it easy to "match" and reconcile without missing anything. You can use the markings in the new sidebar to see this same info, but I usually have the sidebar closed and like the opened windows better.
9 Posted by alannies on 30 Dec, 2009 02:35 PM
The problem of the program hanging when downloading all accounts appears to occur when the program starts and is also updating the prices for all the securities at the same time. I think it is just too much information at once and the program (or maybe the computer) can't handle it. If I don't have the download in the background checked and let the "Stock quotes autosyncronizer" extension update the security prices when the program opens, I can then download all the accounts later usually without a problem.
10 Posted by alannies on 01 Feb, 2010 02:14 PM
It all seems to be working ok now with the new build 738.
11 Posted by Jon Hoover on 01 Feb, 2010 02:24 PM
Glad to hear we could work it out! Sorry it took us a little while to get it sorted out.
Jon Hoover, Moneydance Support
Raimund Buchholz closed this discussion on 13 Apr, 2010 12:51 AM.