Can't download from bank

Curtis's Avatar


11 Jan, 2019 02:27 PM

Can't download from back through software but can through bank website download function.

  1. 1 Posted by dwg on 11 Jan, 2019 08:39 PM

    dwg's Avatar

    I'm a fellow user.

    I assume you would like to get Direct Connect working.

    Without telling us the problems you have encountered while trying to set it up, the version and build of Moneydance you are using and the Bank you are trying to download from about the only thing people can do is direct you to the knowledge base articles regarding Direct Connect

  2. 2 Posted by CWCSOLUTIONS on 13 Jan, 2019 02:54 PM


    Sorry I have been downloading for years form my bank. All of a sudden it
    stopped working. The bank says they didn't make any changes and they do
    not support Moneydance so they can't help me.

    Version 2017-10

    Log of error when trying to connect. Returns zero records.

    FI refresh is forced
    Invalid cookie expiration: Sun, 20 Jan 2019 14:53:28 GMT
    Invalid cookie expiration: Sun, 12 Jan 2020 14:54:00 GMT
    Invalid cookie expiration: Sun, 20 Jan 2019 14:53:29 GMT
    Invalid cookie expiration: Sun, 12 Jan 2020 14:54:00 GMT
    Unhandled transaction: <DTSTART>20190113095329.684[-5:EST]

    Unhandled transaction: <DTEND>20190113095329.684[-5:EST]

  3. 3 Posted by sth on 15 Jan, 2019 02:08 AM

    sth's Avatar


    Those errors are normal as far as I can tell. Try this.

    Open MD.
    Open the console window
    Then try to redownload from your bank.

    If the console window is open while communicating it shows a lot more detail.

    -Scott (Not IK support)

  4. 4 Posted by CWCSOLUTIONS on 15 Jan, 2019 02:20 PM


    Sending message to


    <ORG>Hancock Whitney Bank

    connecting to: with
    method: POST
    Connecting to
    acceptable protocols:  TLSv1  TLSv1.1  TLSv1.2
    Connecting with https headers:
    POST /eftxweb/hancock.ofx HTTP/1.1
    Content-Type: application/x-ofx
    Content-Length: 702
    Connection: close
    User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36
    (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063
    Accept: */*
    Date: Tue, 15 Jan 2019 09:07:58 EST
    Accept-Language: en-us
    Cache-Control: no-cache

    ---end headers
    HTTP/1.1 200 OK
    Content-Type: application/x-ofx
    Date: Tue, 15 Jan 2019 14:08:02 GMT
    Server: WildFly/10
    Expires=Tue, 22 Jan 2019 14:08:00 GMT; Path=/
    X-Powered-By: Undertow/1
    Content-Length: 829
    Connection: Close
    expires=Tue, 14 Jan 2020 14:54:02 GMT; path=/;
    nlbi_1006893=l50HUXimXwWz5zfTTCbnvQAAAABxRUP2dNw1RCRB4NCWPLwH; path=/;
    X-Iinfo: 7-58708832-58708858 NNNN CT(29 66 0) RT(1547561279626 148) q(0
    0 1 0) r(18 18) U5
    X-CDN: Incapsula

    Invalid cookie expiration: Tue, 22 Jan 2019 14:08:00 GMT
    Invalid cookie expiration: Tue, 14 Jan 2020 14:54:02 GMT
    HTTP response headers:
    date: [Tue, 15 Jan 2019 14:08:02 GMT]
    server: [WildFly/10]
    content-length: [829]
    x-powered-by: [Undertow/1]
    x-cdn: [Incapsula]
    content-type: [application/x-ofx]
    connection: [Close]
    x-iinfo: [7-58708832-58708858 NNNN CT(29 66 0) RT(1547561279626 148) q(0
    0 1 0) r(18 18) U5]
    Reading message from


    <ORG>Hancock Whitney Bank

      reading statement for (Hancock Home:124)
      processing transaction list
    reading transaction list for (Hancock Home:124)
    Unhandled transaction: <DTSTART>20190115090801.039[-5:EST]

    Unhandled transaction: <DTEND>20190115090801.039[-5:EST]

  5. 5 Posted by sth on 15 Jan, 2019 02:41 PM

    sth's Avatar

    Ok, given the notes:

    It seems that the bank is showing no transactions over a very short period of time!. It appears that MD is asking for transactions over the last 2 days from 2019/01/13.

    One thing you can try is to go to "Setup On line banking" and "Reset sync" option. This will cause MD to attempt to redownload all transactions and may cause many duplicates. Either be prepared to remove duplicates or have a backup file. Actually have a backup file in any case!

  6. 6 Posted by CWCSOLUTIONS on 15 Jan, 2019 02:53 PM


    Zero records downloaded after Reset Sync. However there were 10
    transaction download from the bank website through OFX file from the

  7. 7 Posted by sth on 15 Jan, 2019 03:10 PM

    sth's Avatar

    Ok, it seems that the Bank is not correctly following the dates sent by MD. IK would have to look into these details and see if there is a work around.

  8. 8 Posted by CWCSOLUTIONS on 15 Jan, 2019 08:27 PM


    Ok, I have been using MD with this bank for over 5 years. The bank says
    they have not made any changes to their system. But they can't help me
    because they do not support MD. I would hate to have to go back to
    Quicken or some other check register software.

  9. 9 Posted by CWCSOLUTIONS on 17 Jan, 2019 11:02 PM


    Where do I go from here?

  10. 10 Posted by sth on 18 Jan, 2019 02:46 PM

    sth's Avatar

    Either you need to spend some more time debugging and trying to find out exactly what is going wrong, tell the bank they are lying and actually did make a change, convince the bank that you are using a Quicken compatible software and they should help you, change banks, or wait until IK has support time to try to fix things for this one bank.

  11. 11 Posted by CWCSOLUTIONS on 18 Jan, 2019 02:53 PM


    Or I could just get a new check register system and start making social
    media comments that MD is not a good software package.

  12. 12 Posted by sth on 18 Jan, 2019 03:25 PM

    sth's Avatar

    Yeah, you can try threatening.... Remember, I am not IK, or any relationship other than user of their software. If you think that Quicken is better or that banktivity will take care of your information carefully, or See Finance will stop charging an annual fee then feel free to take advantage of this mythical perfect software system.

    It works for me, YMMV. Maybe you are a big social media influencer, I wouldn't know and it seems to be time for me to leave this conversation.

  13. 13 Posted by . on 18 Jan, 2019 07:26 PM

    .'s Avatar

    Any software is as good as the support. If you are suppose to be the support I question the quality. But then again my software doesn't work this is all obvious.

    Maybe you could pass this along to someone who could help me

  14. System closed this discussion on 19 Apr, 2019 07:30 PM.

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