Latest update

Glen True's Avatar

Glen True

12 Jan, 2019 05:51 PM

I am getting a 'new update ' notification and have tried installing it, but it does not install despite saying it has. I am running version 2019 0 (1832) and am being told I can update to 2019 (1846).
I am trying to update existing installation, Should I uninstall and re-install?

  1. Support Staff 1 Posted by Henry on 12 Jan, 2019 06:09 PM

    Henry's Avatar

    Hi Glen,

    Thank you for contacting us.
    If this is on Windows, can you try to uninstall your current version and install the new version.

    Please let me know if this works for you.

    Infinite Kind Support

  2. 2 Posted by Glen True on 12 Jan, 2019 07:37 PM

    Glen True's Avatar

    Hi Henry

    Uninstalling then reinstalling put build 1845 on my computer and then upgrading again got it to build 1847.

    Thank you for your help.


  3. Support Staff 3 Posted by Henry on 12 Jan, 2019 08:08 PM

    Henry's Avatar

    Thank you for letting me know and I'm very glad to see that you are on the latest version now.
    Our developers have been notified about the upgrading issue, thank you for reporting the issue.

    Infinite Kind Support

  4. 4 Posted by gtrue on 12 Jan, 2019 09:51 PM

    gtrue's Avatar

    Thank you Henry. I would just add that this was on Windows 10.Best wishesGlen

    Sent from my Samsung Galaxy smartphone.
    -------- Original message --------From: Henry <[email blocked]> Date: 12/01/2019 20:08 (GMT+00:00) To: [email blocked] Subject: Re: Latest update [Problems #50203]

  5. System closed this discussion on 13 Apr, 2019 10:00 PM.

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