tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/50225-will-not-openInfinite Kind: Discussion 2019-01-16T20:52:28Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T01:18:11Z2019-01-13T01:18:13Zwill not open<div><p>help can i talk with someone please i just want to use this program i purchased in 2014 and was never able to get it to work and now i have upgraded it and want to try again but nothing is working</p></div>Debra Gerbatztag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T01:48:18Z2019-01-13T01:48:19Zwill not open<div><p>I still need to register the upgrade i purchased i have read all you suggested but there is no help/register and i searched it to with no results.<br>
i need to import and don't want to do so until the upgrade is complete.</p></div>Debra Gerbatztag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T02:02:16Z2019-01-13T02:02:16Zwill not open<div><p>just a user,</p>
<p>Maybe some of us can help. What PC OS are you using? Windows, Mac, Linux, ??<br>
Also what version of MD do you have?? The older versions work fine depending on what you need. So you don't necessarily need the latest. But that's OK also.<br>
Just provide more detail of what your issue is and what you are using, PC and MD build and others will chime in and help you get going.</p></div>mhoggietag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T02:22:08Z2019-01-13T02:22:09Zwill not open<div><p>I have a 2009 Mac laptop with updated OS with the 2014 MD.</p></div>Debra Gerbatztag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T03:04:32Z2019-01-13T03:04:32Zwill not open<div><p>I'm a fellow user.</p>
<p>What version of MacOS? MacOS is known to cause the need to run certain minimum versions of Moneydance.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T03:14:04Z2019-01-13T03:14:05Zwill not open<div><p>Mac Book Pro OS Yosemite 10.10.5</p></div>Debra Gerbatztag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T03:18:27Z2019-01-13T03:18:27Zwill not open<div><p>I'm a fellow user.</p>
<p>As far as I recall I cannot think of any specific issues around that version so I would expect you to be able to install and run MD 2014 on that release. Most issues have been around Sierra and newer.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T03:21:41Z2019-01-13T03:21:41Zwill not open<div><p>Thank you i will keep trying.</p></div>Debra Gerbatztag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T03:41:45Z2019-01-13T03:41:45Zwill not open<div><p>I'm a Windows user but I recall reading some Mac centric answers that shows that it does work somewhat differently to windows, I suspect you may need someone who is familiar with the MacOS to help you with the specifics</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T03:57:15Z2019-01-13T03:57:15Zwill not open<div><p>just a user,</p>
<p>I'm not a Mac user, but this is java based so much of the MD application is the same across platforms. How about clicking Help, About, and tell us the the Version Info, and just acknowledge if the License Key is populated.</p></div>mhoggietag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T04:21:52Z2019-01-13T04:21:52Zwill not open<div><p>I think on a Mac this may be under the Moneydance Menu - one of those Mac differences things</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T07:30:59Z2019-01-13T07:31:00Zwill not open<div><p>No, On the Mac it is in the same place. Help > Register Moneydance.</p>
<p>Did you purchase MD from the Mac Apple Store or off this Website.</p>
<p>You can't mix & match. If you bought off Apple, you update from Apple. There are subtle differences. That's unless you like paying for the software twice.</p>
<p>Jeff - Fellow Mac user</p></div>jeff_ltag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T14:42:58Z2019-01-13T14:42:59Zwill not open<div><p>Thank you, I think that is the problem i did purchase through the App store and did the upgrade on the website.</p></div>Debra Gerbatztag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T15:07:13Z2019-01-13T15:07:13Zwill not open<div><p>Hello,</p>
<p>If you purchased Moneydance on the Mac App Store, you should uninstall any versions from our website, and download the version through the App Store. Otherwise, your purchase won't be recognized, since Apple runs their own licensing system for everything purchased through their site.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/467937542019-01-13T23:38:48Z2019-01-13T23:38:49Zwill not open<div><p>Tried but nothing worked. I just want a refund for the upgrade purchase. Thank you</p>
<p>Sent from my iPhone</p></div>Debra Gerbatz