Cannot open files

Christine's Avatar


17 Jan, 2019 01:26 AM

I am working on a MacPro laptop, version 10.14.2. We have Moneydance version 2017.7.2. I cannot open past files. When I select one, Moneydance simply makes another backup file. We have a backup file list a mile long because we have tried various methods to open a file. Can you help?

  1. 1 Posted by derekkent23 on 17 Jan, 2019 08:14 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    The first thing you should do is update to 2017.10(1706) to see if that helps. See

    If does not help post your Moneydance errlog.txt file

    it should be located at one of these locations within your Home folder:
    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt or:
    ~/Library/Application Support/Moneydance/errlog.txt If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and and copy and paste in the following:
    ~/Library This should pull up your local Library folder.

    Hope this helps

  2. 2 Posted by Christine Roen on 19 Jan, 2019 03:28 PM

    Christine Roen's Avatar

    Thank you so much for your assistance. We did as you suggested, downloading the newest version, 2019, and that solved the problem.

  3. 3 Posted by derekkent23 on 19 Jan, 2019 04:07 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Glad I was able to help.

  4. System closed this discussion on 20 Apr, 2019 04:10 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac