Moneydance will no longer connect with Desert Financial Credit :Union

Rich Rathkey's Avatar

Rich Rathkey

08 Feb, 2019 10:34 PM

I am no longer able to connect with Desert Financial Federal Credit Union. This is the information that pops up when trying to connect:
There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Desert Schools FCU - New

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: javax.net.ssl.SSLHandshakeException: No trusted certificate found

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  1. 31 Posted by Mike Mulvihill on 15 Mar, 2019 11:03 PM

    Mike Mulvihill's Avatar

    It's been over a month for me. I'm actively looking for alternatives. Any thoughts on Banktivity 7 or others?

  2. 32 Posted by Rich Rathkey on 16 Mar, 2019 04:44 AM

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    Still not working for me either. When they informed me it was repaired it worked one time, but the next day it down again. Once in a great while it will work, but not reliably enough to use. I have given up on them. Trying to find some alternative, but so far no luck.

    Sent from my iPad

  3. 33 Posted by Mike Mulvihill on 02 Apr, 2019 06:49 PM

    Mike Mulvihill's Avatar

    After several months without a fix, and over a month without a reply from Infinite Kind, Moneydance just lost me as a customer. I made the switch to Banktivity 7 last week and do not have any problem connecting to my accounts with Desert Financial. I was very happy with Moneydance for many years and am disappointed that a seemingly simple issue like fixing a bank connection caused me to leave.

  4. Support Staff 34 Posted by Sean Reilly on 02 Apr, 2019 07:40 PM

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    Hi All,

    I'm very sorry for the lack of a public fix for this, and I totally understand switching to an alternative software. I have a version which corrects all ssl connection errors and will be pushing it as a preview before the day is out. Unless there are some serious problems this version will also be the public/non-preview stable release of Moneydance 2019.2.

    Thanks,
    Sean

  5. 35 Posted by Brad W. on 03 Apr, 2019 03:11 AM

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    Sean, 2019.2 is already out as a preview and still does not work. It is at https://infinitekind.com/preview

  6. Support Staff 36 Posted by Sean Reilly on 03 Apr, 2019 06:18 AM

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    Hi Brad,
    Yes, there are many "builds" of 2019.2, but the one I've been working on the last couple of weeks (build 1862) is not yet uploaded to the preview page. I'm wrapping up some QIF import changes before uploading it. That will be the build that includes the SSL/TLS changes that are what is holding back the Desert Financial CU connections.

    Thanks,
    Sean

  7. 37 Posted by zendog on 05 Apr, 2019 04:23 PM

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    I found and installed the preview version 2019.2 (1863) yesterday. Since I installed it, I have NOT had the error come up. I am one of you that has Desert Financial accounts which has had the error continually prior to this. So, in the little bit of testing I have done last night and this morning, it looks fixed!

  8. 38 Posted by Roger Rice on 05 Apr, 2019 04:31 PM

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    Mine seems to be working too.

    I don't really mind that it took over four months to fix. I imagine there are a lots of things to change/modify/add to such a nice piece of software.

    What totally sucked was how no one would even acknowledge the problem. I sent dozens of emails as well as posts to this forum. I tried emailing the developers/owners directly as others tried in the past. In over four months no one even bothered to so much as say "Ok. Thanks for telling us. We'll work on it.' It is totally unacceptable to ignore people for months at a time. I don't care if the answer would have been "we don't have time to fix it now." or "this is too low on our priority list to fix right now." Instead, I was 100% ignored. No "Thank you!" No "F*** you!" Nothing. Nothing at all. Total radio silence. That is a really crappy way to treat people and totally makes no sense to me at all.

  9. 39 Posted by Brad W. on 05 Apr, 2019 05:26 PM

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    I now have build 1863 too and all testing with Desert Financial seems to be working.

    I agree Roger, the lack of communication was very disappointing considering how much I've like the product over the years. Maybe this will change.

  10. 40 Posted by Rich Rathkey on 05 Apr, 2019 06:21 PM

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    I haven't been able to find this version on the preview page or anywhere else for that matter. Can someone post a link to try this build?

  11. 41 Posted by cmmckee on 05 Apr, 2019 06:34 PM

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    Build 1863 is what I downloaded from the preview page-- https://infinitekind.com/preview/521

    The build number is in tiny print near the top of the page.

  12. 42 Posted by Rich Rathkey on 05 Apr, 2019 07:01 PM

    Rich Rathkey's Avatar

    thanks for that link. that is a different preview page than what opened on my computer. Anxious to try it now

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