Moneydance stopped downloading transactions from First Tennessee

rickt.445's Avatar

rickt.445

10 Feb, 2019 04:54 PM

Hi,

I'm sure First Tennessee has changed something. Here is the error I'm getting:

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: First Tennessee
Account: First Tennessee Checking
Account Number: 0000000000XXXXXXXXX

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad Request

Please look into it.

Thanks,

Rick Thompson

  1. Support Staff 1 Posted by Henry on 10 Feb, 2019 06:14 PM

    Henry's Avatar

    Hi Rick,

    Thank you for contacting us.
    Which version and build number of Moneydance are you currently using?
    To do this, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Henry
    Infinite Kind Support

  2. 2 Posted by rickt.445 on 10 Feb, 2019 06:50 PM

    rickt.445's Avatar

    Hi Henry,

    I am using 2019.1 (1855)

    I have tried recreating my connection to First Tennessee. But I still get the same error. This has happened to me one time before. The fix was your connection guys had to update First Tennessee's information.

    On the morning I started having a problem I got an email from First Tennessee stating they were updating their Terms of Service. I am guessing they changed something.

    Thanks,

    Rick Thompson

  3. Support Staff 3 Posted by Henry on 12 Feb, 2019 09:49 AM

    Henry's Avatar

    Thank you for letting me know, I have flagged this discussion for our connections specialist, so that we can check what needs to be updated.

    Henry
    Infinite Kind Support

  4. 4 Posted by amaxware on 15 Feb, 2019 01:03 PM

    amaxware's Avatar

    Has this been resolved?

  5. 5 Posted by Roxanne Coffey on 15 Feb, 2019 04:50 PM

    Roxanne Coffey's Avatar

    I tried all of these steps as well and it is not working. I'm stuck in a loop with Moneydance. The new connection is not complete but I can't get rid of it either. See information under "First Tennessee did it again"

  6. 6 Posted by amaxware on 15 Feb, 2019 07:11 PM

    amaxware's Avatar

    I was able to get services removed using the 2017 version of the remove service script, still baffles me you need to run an external script to do this.
    But now with MD2019, I can't find how to run similar.
    And the online user guide is from 2015.
    While I'm sure FirstTN did something, MD is breaking down too.

  7. 7 Posted by rickt.445 on 25 Feb, 2019 05:25 PM

    rickt.445's Avatar

    Has there been any updates to getting this connection problem with First Tennessee corrected?

  8. 8 Posted by Roxanne Coffey on 25 Feb, 2019 06:37 PM

    Roxanne Coffey's Avatar

    Yesterday I was finally able to remove the old connection and set it up again. I had to completely remove First Tennessee from online banking (set up on line banking, then click disable and refresh). You need to do this for each of the accounts before setting it back up otherwise you get the same error. If you had it set up for online bill pay you need to remove that as well. Then go in and set it up as a new connection.
    The first time I did it, and then went in to download transactions it did download all interest payments and transfers between accounts even though they were already in my register. I deleted them (61 transactions) and it did it again. The second time I deleted them and tried again and it only downloaded one spurious transaction. It did this with 2 of the 3 accounts we have with First TN.

    My advice on this is before you download, make a note of both your current balance and your last reconciled balance so that you can make sure you've got the correct transactions.

  9. 9 Posted by rickt.445 on 25 Feb, 2019 10:41 PM

    rickt.445's Avatar

    Hi Roxanne,

    So glad to hear you were able to get reconnected. I'm not sure how to remove my connections since I'm not connected. I have 2 First Tennessee entries on my list of financial institutions. I've read that there is a script to remove institutions but it is for the 2017 version of Moneydance. Not sure it would work on the 2019 version.

    Thanks,

    Rick

  10. 10 Posted by rickt.445 on 26 Feb, 2019 05:14 PM

    rickt.445's Avatar

    Hi Roxanne,

    Thanks for the encouragement!! I was not able to remove my connections using MD 2019. But I decided to reinstall MD 2017 and run the script again. SUCCESS !!!

    Upon downloading First Tennessee transactions it did not pick up any transactions already downloaded.

    I'm back in business

    Rick

  11. rickt.445 closed this discussion on 26 Feb, 2019 05:14 PM.

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