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Transaction error

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Dennis Andrew

Oct 02, 2012 @ 07:16 PM

I have a specific Online Banking transaction that failed this month when I tried to submit it. Other transactions worked correctly. It generated the message below:

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Fifth Third Bank - NEW
Account: Checking
Account Number: (removed by me)

The error code reported by the server was: 2000

We're sorry, but we could not process this request. Please contact customer service with this error: 202002

I am using a Mac details follow:

Model Name: iMac Model Identifier: iMac10,1 Processor Name: Intel Core 2 Duo Processor Speed: 3.06 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache: 3 MB Memory: 4 GB 1067 MHz DDR3 Bus Speed: 1.07 GHz Graphics: ATI Radeon HD 4670 256 MB Software: Mac OS X Lion 10.7.4 (11E53)

I contacted Fifth Third Bank and they could not help. Any assistance you could give would be appreciated.

Thanks,

Dennis

1. 1 Posted by Dennis Andrew on Oct 03, 2012 @ 04:48 AM

   

   I just tried the transaction again and it worked fine.

   Thanks,

   Dennis

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2. 2 Posted by Angie Rauscher on Oct 15, 2012 @ 09:34 AM

   

   Dennis,

   Glad to hear it! Thanks for using Moneydance and please let me know if I can be of further assistance,
   Angie Rauscher
   Moneydance Support

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3. System closed this discussion on Mar 31, 2015 @ 03:51 PM.