Refund

katesews1982's Avatar

katesews1982

13 Feb, 2019 02:38 AM

I thought I was seasoned enough to switch from Quicken to Moneydance. Alas, I had so many problems that I caved and purchased the latest Quicken for my new computer. maybe I just was trying too much at one time. I would appreciate a refund, as promised.

  1. Support Staff 1 Posted by Ethan on 13 Feb, 2019 03:17 AM

    Ethan's Avatar

    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  2. 2 Posted by katesews1982 on 03 Mar, 2019 03:39 AM

    katesews1982's Avatar

    Sorry for the delay in getting back to you. I had so many problems getting downloads from Wells Fargo and I decided to stay with Quicken.. I would appreciate your authorizing my refund

  3. Support Staff 3 Posted by Ethan on 03 Mar, 2019 05:07 PM

    Ethan's Avatar

    I am sorry that our product did not meet your needs. I have asked our payment processing partners Fastspring to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  4. Ethan closed this discussion on 03 Mar, 2019 05:07 PM.

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