tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/51613-strange-thing-happensInfinite Kind: Discussion 2019-05-15T10:40:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/469531612019-02-13T07:37:12Z2019-02-13T07:37:12ZStrange thing happens.<div><p>I'm a fellow user.</p>
<p>As a starting point I suggest you post your error log.</p>
<p>If you're using Mac OS, it should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and copy and paste in the following:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located under your login directory at:</p>
<p>C:\Users(yourusername).moneydance\errlog.txt</p>
<p>or</p>
<p>C:\Documents and Settings(yourusername).moneydance\errlog.txt</p>
<p>Depending on your version of Windows</p>
<p>If you're using Linux it should be located in your home folder at:<br>
~/.moneydance/errlog.txt</p>
<p>At the very least this file will provide an overview of your configuration, so it provides some basic information even if there are no errors.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/469531612019-02-13T07:51:36Z2019-02-13T07:51:36ZStrange thing happens.<div><p>I must admit, this is mostly gobbledygook to me!</p>
<p>Starting Moneydance 2019.1 (1855) at Wed Feb 13 06:21:20 GMT 2019<br>
Settings Folder: C:\Users\Tom.moneydance<br>
OS: Windows 10 10.0 amd64<br>
Java: 11.0.1 (Oracle Corporation)<br>
Is in sandbox: false; restricted file access: false<br>
file not found for CreditCardPayoff extension file not found for Payoff extension file not found for netsync extension multires images not supported: java.lang.ClassNotFoundException: sun/awt/image/MultiResolutionImage.class<br>
initialized extension updater in 0.021 seconds<br>
file not found for yahoofx extension opening last file: Tom Finances<br>
loading dataset: C:\Users\Tom.moneydance\Documents\Tom Finances.moneydance<br>
loading with 128 bit encryption key<br>
reading trunk data tiksync/trunk<br>
trunk data loaded (0.281 seconds), checking for incremental updates<br>
loading un-synced txn files...<br>
loading synced txn files...<br>
reading txn file 3187071b-5418-4e35-8233-37f51d0b444d.mdtxn replacing root: null () with new root: Root Account (8bb65b65-74d5-4bf2-9603-4a8a3c172447<br>
dropbox folder should be at C:\Users\Tom\Dropbox and exists=true<br>
base sync folder: C:\Users\Tom\Dropbox.moneydancesync<br>
dropbox folder should be at C:\Users\Tom\Dropbox and exists=true<br>
base sync folder: C:\Users\Tom\Dropbox.moneydancesync<br>
base sync folder: C:\Users\Tom\Dropbox.moneydancesync<br>
set antialiasing to HRGB<br>
updater: read 20972 bytes of update info<br>
Retrieving signature<br>
updater: using public key: updater_pub_0<br>
Sweet! We've gotten a signed description of the update info<br>
Version info retrieved; we are up to date!<br>
adding actions panel<br>
local file is newer than sync file. local=Wed Feb 13 06:24:23 GMT 2019 synced=Wed Feb 13 06:21:23 GMT 2019<br>
local file is newer than sync file. local=Wed Feb 13 06:24:53 GMT 2019 synced=Wed Feb 13 06:24:23 GMT 2019<br>
URI was invoked:showsettings<br>
updater: read 20972 bytes of update info<br>
Retrieving signature<br>
updater: using public key: updater_pub_0<br>
Sweet! We've gotten a signed description of the update info<br>
Version info retrieved; we are up to date!<br>
UpdaterImages: multires images available: false<br>
release notes html:<br>
<br></p>
<br></div>Tom Hendersontag:infinitekind.tenderapp.com,2009-01-14:Comment/469531612019-02-13T09:41:23Z2019-02-13T09:41:23ZStrange thing happens.<div><p>The log provides a lot of useful information, this is what I got out of it. It answer some routine questions that would be asked, and it also gives enough information to rule out a couple of causes of weird things happening.</p>
<ul>
<li>
<p>You are running the latest stable release of Moneydance 2019.1 (1855)</p>
</li>
<li>
<p>The operating system is Windows 10</p>
</li>
<li>
<p>The software is trying to load 4 extensions, the files of which have been removed from the fmodules directory:</p>
</li>
</ul>
<p>o CreditCardPayoff extension o Payoff extension o netsync extension o yahoofx extension</p>
<p>This is not a problem in its own right more of a nuisance and Moneydance itself does not have a neat way of fixing this, but it also says you upgraded to Moneydance 2019 from an earlier release.</p>
<ul>
<li>
<p>The name of the data set being opened is: Tom Finances and it is in the default location.</p>
</li>
<li>
<p>You have created a syncing configuration and it is syncing with at least one other device.</p>
</li>
<li>
<p>You have automatic backups enabled</p>
</li>
</ul>
<p>There is nothing that is shouting out to me, but your problem is rather subtle. It sounds like some transactions are being overwritten by an earlier version of the same, the log file eliminated one of the known causes of this.</p>
<p>What I'm seeing in the log file is some transaction files with slight different times, it makes me wonder if that is the source of the problem. It is a long shot but you have time services configured and running on each system?</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/469531612019-02-13T10:15:58Z2019-02-13T10:15:58ZStrange thing happens.<div><p>You are right dwg, I have the main MD programme on my PC and the MD app on my iPhone, however, my iPhone has been reset to factory default last week and I am still waiting for a replacement.<br>
My latest reconcile was yesterday, five days after my phone was wiped.</p></div>Tom Hendersontag:infinitekind.tenderapp.com,2009-01-14:Comment/469531612019-02-13T10:34:32Z2019-02-13T10:34:32ZStrange thing happens.<div><p>Now that is strange it sounds like the files in your data set have different internal time stamps that those in the syncing (dropbox folder) location.</p>
<p>Given you will need to setup your phone when you get it back I think this may be a good opportunity to fully reset syncing i.e. disable it on your desktop, remove the syncing data from dropbox and to set it up as a new installation when you get the phone back. In the interim you can see if not having syncing on you still have the problem. It would certainly give you a data point if syncing is somehow involved in the issue. Apart from that I cannot think of anything else.</p></div>dwg