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question about lost preferences

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brianjarrett

Oct 03, 2012 @ 01:54 PM

This comment was split from the discussion: Location of Data File

I really need to know this as well. I also use Dropbox to sync and I can't find my data file now on the Mac (I really want to keep it where it used to be). MD seems to have also "lost" all my preferences (color, extensions, etc.) Does the new version not use the old config file?

Thanks,
Brian

1. 1 Posted by Jon Hoover on Oct 03, 2012 @ 01:57 PM

   

   Hi Brian,
   We are trying to track down what migration path causes the preferences folder to get lost. Would you mind telling me what version of OSX you are using and also what version of Moneydance you were using before (Look under Moneydance -> About Moneydance or Help -> About Moneydance) and what you upgraded to, including whether it was the sandboxed version or not?
   Thanks.
   Sincerely,
   Jon Hoover, Moneydance Support

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2. 2 Posted by brianjarrett on Oct 03, 2012 @ 10:36 PM

   

   I'm running OSX 10.8.2 and I upgraded from Moneydance 2011 r2 (803) to Moneydance 2012 (not sandboxed).

   I ended up downgrading back to my prior version of MD, restoring everything from Time Machine.

   Let me know if I can be of any more help.
   Brian

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3. 3 Posted by Jon Hoover on Oct 08, 2012 @ 04:46 PM

   

   Hi,
   We've tracked down the bug that was causing the preferences to not migrate and will hopefully have a fix out within the next 24 hours to prevent this from happening again. In working with users who encountered this error, it seems that some were able to recover their preferences file and for others it was lost.
   To bring over your old preferences file please do the follow:
   Go in to finder and select Go->Go To...
   Type in ~/.moneydance into the window that comes up.
   If your preferences file was not lost you should see a file in those folder called config.dict. Select it and copy it.
   Now in Moneydance 2012 go to help-> Show documents folder.
   Navigate up one spot in the directory tree and rename the config.dict folder there to something else, and then paste in your new config.dict file.
   Close Moneydance 2012 and then reopen it.
   Here is a video that demonstrates these steps: http://screencast.com/t/hQpkEugSHV
   We sincerely apologize to those who may have lost their preferences file and the inconvenience that resulted from that.
   Please let us know if you have any more questions.
   Sincerely,
   Jon Hoover, Moneydance Support

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4. System closed this discussion on Mar 31, 2015 @ 03:52 PM.