Refund

Brian Stone's Avatar

Brian Stone

10 Mar, 2019 05:20 AM

Too many video error problems with the program. Would like a refund.

  1. Support Staff 1 Posted by Ethan on 10 Mar, 2019 01:22 PM

    Ethan's Avatar

    Hello,

    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service. If you could explain in a bit more detail what you mean by "video error problems," that would be a good place to start.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  2. 2 Posted by Star Drifter on 16 Mar, 2019 04:00 AM

    Star Drifter's Avatar

    Well, I do like the software, but it doesn't meet all my needs as I can't
    link some of my accounts. I also have issues with blackening of the
    screeen. I had solved that issue. Nice program, but doesn't fulfill my
    needs.

  3. Support Staff 3 Posted by Ethan on 16 Mar, 2019 12:59 PM

    Ethan's Avatar

    I am sorry that our product did not meet your needs. I have asked our payment processing partners Fastspring to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  4. Ethan closed this discussion on 16 Mar, 2019 12:59 PM.

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