Downloading Updates and Miscellaneous Items

Gervase Hutzler's Avatar

Gervase Hutzler

16 Mar, 2019 09:17 PM

What is the correct procedure to follow when downloading an update? I am showing 4 different .dmg files and 3 .app file in download area of my Mac desktop. Also, I am showing 2 Moneydance icons on the bottom of my desktop screen. Please enlighten me on how these should be handled.

On several occasions, I have opened Moneydance and two checking account registers appear on the screen.

In my current situation today, an item that was reconciled last month appears unreconciled this month. All this leads me to ask, "Is this a problem with the files (.dmg and .app) described above?

  1. Support Staff 1 Posted by Ethan on 16 Mar, 2019 09:42 PM

    Ethan's Avatar

    It sounds like you may have some confusion about the differences between these different file types, which is leading to the situation you describe. Here's a decent summary about what .dmg and .app files are:

    What's likely happening is that you're downloading the program multiple times, saving a .dmg to your desktop each time. Then every time you open the .dmg file, you are creating another file, which is another copy of the program. Opening the program from different locations could also create multiple shortcuts in your dock at the bottom of the screen. The situation may be even worse than that if you're not replacing your old version of the program.

    To install a new version of a program, you should only need to download a .dmg file once. After opening it, drag the .app program file that it contains into your Applications folder, where your programs are stored, replacing the old version of the program.

    In your situation, before doing that, I'd suggest removing all .dmg and .app files from your desktop. You should also remove any installations of Moneydance from your Applications folder, as well as from the dock at the bottom of your screen. The reason I'm suggesting this first is that you likely have multiple versions of Moneydance installed at the same time. You're opening different versions without realizing it, which is what is likely causing problems with your data. This will continue happening unless we can remove all other installations of Moneydance.

    After you've removed all of these files, you can then download the update from This will create a new .dmg file, which you can install in your Applications folder as I described above. When you run the program from there, a new icon should be created in the dock at the bottom of your screen. Hopefully this will help to sort things out so you only have one version of Moneydance installed on your computer.

    Infinite Kind Support

  2. 2 Posted by gervhutz on 16 Mar, 2019 09:54 PM

    gervhutz's Avatar

    Thanks, Ethan. 

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     On Saturday, March 16, 2019, Ethan <[email blocked]> wrote:

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