Moneydance freezes after importing a QIF file

Bertrand's Avatar

Bertrand

17 Mar, 2019 09:30 AM

Hello,

After upgrading to Moneydance 2019, I have noticed that the application freezes after I import a QIF file downloaded from one of my bank account.
The Moneydance window does not respond to any input, and I have to end the corresponding process.
After restarting, it seems the import did complete successfully, and all transactions are present. But there is new account named "Imported Bank Account" that is visible, with no transactions.

The bank is "Société Générale" (in France) : https://particuliers.societegenerale.fr
Importing a file from another bank works fine.

I'm attaching the "errlog" file I found, edited for privacy, replacing the content of the imported transaction with [...]
As you can see, it contains a IndexOutOfBoundsException

  1. 1 Posted by TonyRI on 17 Mar, 2019 11:41 AM

    TonyRI's Avatar

    Hi Bertrand,

    There have been problems reported with QIF imports using Moneydance 2019.

    http://help.infinitekind.com/discussions/problems/51029-md2019-qif-...

    The "Imported Bank Account" problem had been resolved with an updated Preview Build 2019.2 (1860) (Freezing had also been mentioned by one of the users):

    https://infinitekind.com/preview

    You can check your version by going to HELP > About Moneydance. I would expect that you are running the stable build 1855 (The newer preview version is supposed to be available as "Stable" very soon).

    I believe that the only issue still remaining was that the importer wasn't storing the account pointer information.

    Good Luck,

    Tony (NOT from Moneydance Support)

    PS I'm sure that your attached errlog.txt file will be useful to IK support

  2. 2 Posted by Bertrand Lorent... on 25 Mar, 2019 03:22 PM

    Bertrand Lorentz's Avatar

    Thanks for the info, Tony !
    The version is indeed build 1855.

    I'm a bit worried about using a preview version. As this problem is not
    blocking, I prefer to not take the risk for now.
    Let's hope the fix makes its way to a stable release soon !

  3. 3 Posted by TonyRI on 25 Mar, 2019 07:38 PM

    TonyRI's Avatar

    Sounds like a plan!

    Take care,

    Tony :)

  4. 4 Posted by dwg on 25 Mar, 2019 08:28 PM

    dwg's Avatar

    I'm a fellow user.

    Unfortunately I still see the "Imported Bank Account" being created under build 1860 with some QIF files posted to the forum. I do not think we have a full resolution as yet.

    This and the fact that the old importer had some useful options is why I made the suggestion to bundle the old importer as an extension and provide it as an alternative.

  5. 5 Posted by TonyRI on 25 Mar, 2019 08:35 PM

    TonyRI's Avatar

    I'm following your post. Curious to see how things will go

  6. 6 Posted by dwg on 25 Mar, 2019 08:38 PM

    dwg's Avatar

    It is currently receiving the amount of attention I suspected it would :)

    However I thought it was a reasonable approach and provides an alternative that could prove useful. I found the old importer to be pretty solid and most real problems were user inflicted.

  7. 7 Posted by TonyRI on 25 Mar, 2019 08:55 PM

    TonyRI's Avatar

    Absolutely! :)

    I had expected a new preview release by now, but I understand that the wheels of Moneydance turn slowly...

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