Unable to log in.

derek.sole's Avatar


23 Mar, 2019 07:38 AM

Good Morning
Yesterday was not my day.
First my PC crashes and then when I try to reinstall my Moneydance it will not accept my Licence Key and this is just after I've upgraded to a more recent version. I am not a happy bunny!
If you can assist me I would be most grateful.

  1. 1 Posted by derekkent23 on 23 Mar, 2019 07:54 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    A key is valid for the version of Moneydance you purchased, plus the next version. As you just downloaded Moneydance’s it’s probably 2019. To check if you key is valid for 2019 enter it in the Upgrading? box at https://infinitekind.com/purchase

    If it is not valid you can use the key to get a 50% discount on 2019 or older versions of Moneydance are available at https://infinitekind.com/previous-versions-of-moneydance

    Hope this helps

  2. 2 Posted by derek.sole on 23 Mar, 2019 02:55 PM

    derek.sole's Avatar

    Thanks very much for the help.

    Nobody replies to my e-mails so in desperation I purchased another licence.

    Sadly this new one is much different to my upgraded earlier version and nowhere as good but there you go.

    Again, thanks for the help and advice.

    Kind regards,


  3. Support Staff 3 Posted by Henry on 23 Mar, 2019 03:04 PM

    Henry's Avatar

    Hi Derek,

    My colleague answered your other discussion yesterday, including instructions and the license key.
    You can find the link to the discussion here:

    And the answer should be in your E-mail inbox, if not there then in the spam folder of your E-mail.

    Infinite Kind Support

  4. 4 Posted by derek.sole on 24 Mar, 2019 02:47 AM

    derek.sole's Avatar

    Hi Derek

    Thanks so much for your interest and advice

    Since I get no response from Infinitekind I purchased a new version at half price.

    Sadly I did not get on with the latest version. It is very bright with poor definition which makes it hard to see.

    However I managed to reinstall the earlier version so now I am a happy bunny.

    Whether Infinitekind ever bothers to reply remains to seen but again, thanks for your help.

    Kind Regards,


  5. 5 Posted by derekkent23 on 24 Mar, 2019 07:57 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Hi derek.sole

    Infinitekind have been replying to your question in this thread and your private thread. There replies are probably in your email spam folder.

    Rather than looking for them use this link to your thread
    on the forum.

    If the current theme in 2019 is very bright with poor definition try FILE - PREFERENCES and use the dropdown next to THEME to try other themes. You have to restart Moneydance before a new theme takes full effect.

    Hope this helps

  6. 6 Posted by derek.sole on 25 Mar, 2019 11:18 AM

    derek.sole's Avatar

    Hi Derek

    All has been resolved. Thanks for your help.



Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac