tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/52785-unable-to-log-inInfinite Kind: Discussion 2019-06-24T11:20:22Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/471053022019-03-23T07:54:13Z2019-03-23T07:54:13ZUnable to log in.<div><p>I am not support staff, just a user.</p>
<p>A key is valid for the version of Moneydance you purchased, plus the next version. As you just downloaded Moneydance’s it’s probably 2019. To check if you key is valid for 2019 enter it in the Upgrading? box at <a href="https://infinitekind.com/purchase">https://infinitekind.com/purchase</a></p>
<p>If it is not valid you can use the key to get a 50% discount on 2019 or older versions of Moneydance are available at <a href="https://infinitekind.com/previous-versions-of-moneydance">https://infinitekind.com/previous-versions-of-moneydance</a></p>
<p>Hope this helps</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/471053022019-03-23T14:55:08Z2019-03-23T14:55:08ZUnable to log in.<div><p>Thanks very much for the help.</p>
<p>Nobody replies to my e-mails so in desperation I purchased another licence.</p>
<p>Sadly this new one is much different to my upgraded earlier version and nowhere as good but there you go.</p>
<p>Again, thanks for the help and advice.</p>
<p>Kind regards,</p>
<p>Derek</p></div>derek.soletag:infinitekind.tenderapp.com,2009-01-14:Comment/471053022019-03-23T15:04:55Z2019-03-23T15:04:55ZUnable to log in.<div><p>Hi Derek,</p>
<p>My colleague answered your other discussion yesterday, including instructions and the license key.<br>
You can find the link to the discussion here:<br>
<a href="http://help.infinitekind.com/discussions/problems/52760-unable-to-log-in">http://help.infinitekind.com/discussions/problems/52760-unable-to-l...</a></p>
<p>And the answer should be in your E-mail inbox, if not there then in the spam folder of your E-mail.</p>
<p>Henry<br>
Infinite Kind Support</p></div>Henrytag:infinitekind.tenderapp.com,2009-01-14:Comment/471053022019-03-24T02:47:17Z2019-03-24T02:47:17ZUnable to log in.<div><p>Hi Derek</p>
<p>Thanks so much for your interest and advice</p>
<p>Since I get no response from Infinitekind I purchased a new version at half price.</p>
<p>Sadly I did not get on with the latest version. It is very bright with poor definition which makes it hard to see.</p>
<p>However I managed to reinstall the earlier version so now I am a happy bunny.</p>
<p>Whether Infinitekind ever bothers to reply remains to seen but again, thanks for your help.</p>
<p>Kind Regards,</p>
<p>Derek</p></div>derek.soletag:infinitekind.tenderapp.com,2009-01-14:Comment/471053022019-03-24T07:57:05Z2019-03-24T07:57:05ZUnable to log in.<div><p>I am not support staff, just a user.</p>
<p>Hi derek.sole</p>
<p>Infinitekind have been replying to your question in this thread and your private thread. There replies are probably in your email spam folder.</p>
<p>Rather than looking for them use this link to your thread<br>
<a href="http://help.infinitekind.com/discussions/problems/52785-unable-to-log-in">http://help.infinitekind.com/discussions/problems/52785-unable-to-l...</a><br>
on the forum.</p>
<p>If the current theme in 2019 is very bright with poor definition try FILE - PREFERENCES and use the dropdown next to THEME to try other themes. You have to restart Moneydance before a new theme takes full effect.</p>
<p>Hope this helps</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/471053022019-03-25T11:18:53Z2019-03-25T11:18:53ZUnable to log in.<div><p>Hi Derek</p>
<p>All has been resolved. Thanks for your help.</p>
<p>Regards,</p>
<p>Derek</p></div>derek.sole